Love Your Rug Toronto Google Reviews

Tony and Kathy treat their clients like family. They have friendly and knowledgeable staff. The best in their class.

My rug came back clean as the day I purchased it. It looks so amazing! I’ve used another rug cleaning company in the past and my rug did not look clean. I’m do amazed at the outcome and will be using this company for all my rug cleanings in the future. I’m so impressed! Wendy

Very happy with the clean rug good job Rug was ready before they said that was great get my living room back together

Excellent service and customer relations. Thank you 🙏🏻

Had my rug cleaned here. Picked up and delivered, came back looking new. Highly recommend.

Love this company. They do amazing work, have fantastic service, follow up and attention to detail!! Highly recommend Love Your Rug!!!

Love Your Rug does an excellent job of ensuring the carpet(s) look their best before finishing. The free pickup and delivery is awesome. I would definitely recommend them to everyone.

Love these guys! Sadly I don’t live anywhere close enough even for pickup so I drag my carpets on a four hour drive just so they can care for them. Even my antique carpets get perfect care. Unlike most folks who use a vacuum type steamer these guys have huge machinery that does a thorough extraction. And they stay in touch by text which really helps guys like me who need to schedule drop offs and pick ups. Living on a beach with this little girl dragging sand, water and the occasional stick in for a good chew, means I’ve got them on speed dial!

Great service and excellent quality work

They did a fantastic job on our rugs. They picked them up and delivered them to our new home. We couldn’t be more pleased with the results!

This 20 year old rug had never been cleaned professionally. Now it looks great! I loved the fact you picked it up and dropped it off. Thank you

Services were great, we had worn, extremely dirty and frayed wool carpet : picked up, cleaned, edge repaired, and redelivered. Customer service was excellent keeping us in the loop of the entire process. Reasonably priced as well.

Excellent service. Free pick-up and delivery. There was an issue with our area rug and we were contacted before they started the cleaning, explaining to me the issue and possible outcomes and my permission to proceed. I accepted their conditions and it turned out perfectly. Great attention to detail and customer service.

Delt with this company for the first time and the experience was very good the experience went off without a hitch a pleasure to deal with.

You guys are fantastic! Corain just dropped off my rug and WOW—my beloved Beni Ourain looks like new! Seamless process and excellent customer service from pick up, intake, to delivery. The entire team is super friendly, conscientious, and I think they do an incredible job for a very reasonable price. I also appreciate that they’ll follow up with annual reminders and special offers for regular customers. I’ll continue to use Love Your Rug and can’t recommend their services enough!

Would not deal with anyone else . Have been using this company since 1962 and they are the best . Thank you for all the good years of your service .

We were very happy with the rug cleaning service provided. We had 3 rugs cleaned, one was quite old but they all look beautiful now. Pickup and delivery was smooth and seamless. We will be calling on you again.

Hey Jenny, the rug smells wonderful! You guys did an awesome job.

Excellent service, great price, and very professional. They have cleaned 3 of my rugs and I am so happy. Delivery and pick punctual

I’ve used Love Your Rug quite a few times. The service is great. My rug is always cleaned well. Pickup and delivery and instructions followed. Great, friendly team. Thanks!

Great work the rug looks clean and new.

Excellent. Starting with the easy online way to determine how much it will cost to clean your rug thru to pick up, cleaning and delivery everything went without a hitch. Great communication with the company and great at instilling confidence that your rug will get the best treatment possible. Would absolutely recommend Love Your Rug to anyone needing a good rug cleaning service.

Great service. Drivers are polite and professional and the rug was cleaned and packaged well.

Professional company Well mannered and polite staff Excellent rug cleaning and pickup in Barrie Worthy of your consideration.

We got our carpet back today looks amazing. People are great to work with from customer service to delivery person. Highly recommend love your rug. Thx very much

Had a great rug cleaning provided by these guys. I could tell by their website and the amount of different cleaning services they provide that they are serious in this business. Recommended.

Amazing service! Best Price compared to the next, pick up (even avail same day), drop off, convenient texting options. Free second wash because the rug needed it. Will use again thx Love Your Rug!

This place is Top Notch👌 I brought in my Uggs and they were able to repair it beautifully. They do everything from shoes/boots/purses to everything leather and rugs and more. I highly recommend this place. Thank u sincerely

Absolutely delighted in the restoration and cleaning of my 60+ year old Persian rug. I can't wait to gift it to my son and daughter-in-law. It's a real keepsake, and Love Your Rug handled it with the loving care that it deserved. Thanks in particular to Anna, who helped me to make the right decisions for helping this little beauty of a rug have a long and happy future. You guys are great! I love your bustling shop on Advance Road - carefully bringing well used personal items back to life. I'll be sure to recommend you, and call on you to save more of my 'stuff'!! Thanks!

Such a great local company!! They did a great job cutting and binding out new rug! Super responsive customer service and local complimentary pick up and drop off! Big win! Highly recommend!!

Great pick up and delivery service and the very best in quality workmanship repairing my bag. Worth every penny!

Excellent cleaning and reasonable pricing

A bit pricy but I decided to pay more and not be stressed by cheaper individuals. One of the companies that actually returned my call. I believe the cleaner's name was Richard. Did a great job. My carpet was in horrible condition. Looks beautiful now. Polite, professional fellow and very helpful with advice.

They picked up my rug and texted to let me know. Did a great job cleaning it, then kept me in the loop as to delivery. Excellent value for the price.

Love your rug cleaning company did a great job of cleaning my Oriental carpet which had many stains. They were efficient and their prices were fair. I would highly recommend.

We recently had 2 couches, a love seat, wall to wall carpet and 2 sets of stairs cleaned in our house and we couldn't be more pleased with the service and with the result. Richard was very professional, personable, and did a fantastic job. He also gave us great tips on how to maintain our carpets and furniture. I would highly recommend this company.

great job , great price , great service , highly recommend

Great service!

Such quick reliable service , this was my first time and would definitely use this company again. Easy pick up and delivery!

Great prompt service good pricing Monique was excellent to deal with no complaints would use their service a g ain.

Great Company. They always exceed my expectations. I would definitely recommend this Company. They picked up and delivered my carpet on time.

Prompt pick up and delivery, reasonable price and a beautiful clean rug.

Very pleased! The carpet we had cleaned looks great - it is a 12 year old cream coloured carpet - treated carefully - but with a partial discolouration where it sat under a sofa and only had been professionally cleaned once in 12 years. The carpet looks fabulous & the discolouration is now so imperceptible we were able to turn it around in the room as we wanted. It will now serve us well for many more years. I don't think we could have expected a better "clean" or service. David delivered the carpet and was very professional! Thank you!

Sent my shag cream rug in to be cleaned. It was looking dingy and a little matted. It came back looking like new. The process was simple. They came and picked it up and dropped it back off when it was finished. I will definitely use this service again.

Very happy with the service and the end result. They have earned a new client for sure. Definitely recommend love your rug service. Love my clean white rug. Thank you!

Wonderful to see our old rugs come to life after cleaning and repair. Excellent service to be highly recommended.

Very happy with the results of my rug being cleaned. The rug is cream color and had heavy traffic areas that impacted both the color and texture of the rug. After it had been cleaned the carpet appeared like new. The color and texture was uniform throughout the rug. I couldn't tell which side of the carpet previously had the wear pattern. I had considered purchasing a new rug but now this is not necessary. Highly recommend. Service was friendly and easy to get done. I will definitely use again the future.

Everyone I dealt with was pleasant and helpful. The rug I had cleaned was extremely dirty and I didn't have much hope for. Love Your Rug performed a miracle. I wouldn't hesitate to recommend their services.

Amazing services offered by Tony and his team. I brought in a leather designer purse for cleaning and they did a great job. I have also used their cleaning and leather alteration services and they are a 10/10 ⭐️⭐️⭐️ Everyone should use Love Your Centre!

Highly recommend using this service. From friendly customer service to exceptional results and free pickup and delivery, we couldn’t be more pleased. I had forgotten what my old rug looked like and when we got it back it looked almost brand new. We will definitely be using loveyourrug again in the future.

Excellent service would recommend

Very professional. Reasonable prices, great customer service Communication, smooth pick up and delivery. Very versatile,they almost clean everything. Actually the ONLY company that cleans A to Z whom I can trust. Great job. So lucky to have your service. Thank you.

Had our 3 Oriental rugs cleaned by Love Your Rug. Booking process was very efficient, rugs were picked up and delivered back to us as scheduled. They looked fresh and clean. One of the rugs required an extra clean, info which was phoned in to us for confirmation to go ahead, and the extra cost was reasonable. Reps were very personable and knowledgeable. Thank you, Love Your Rug! Great job! Angela A.

Fast service, reasonably priced. The rug turned out better than expected. Definitely will use again.

Great communication and very detailed! Pick up and delivery was seamless and I received a phone call for both to advise they were 5 minutes away. A great job was done on my rugs and will use their service again. Very pleasant to deal with.

This has got to be the easiest service I’ve ever had in my lifetime! Fast quote online, followed by a quick phone ensuring my wishes, followed by a quick pickup, cleaning and a return. Very professional outfit with friendly staff, I heartedly recommend this company.

Love your Rug is great!! This is my 3rd time using them and they do a super job! Pick up and drop off always on time..very reliable! Highly recommend!

I sent my 6 year old wool/silk carpet to Love Your Rug and it came back looking brand new! I was thrilled to see my carpet looking refreshed and bright again. Beyond this, I was extremely pleased with their professional service, prompt pick-up and return delivery, and friendly staff. I would highly recommend Love Your Rug for an affordable way to refresh and deep clean!

Can't say enough about Eric who came to my house to clean my sofa, and to take my area rug in for cleaning. Eric was polite, communicated incredibly well - far beyond expectations actually - before he even arrived. He was very thorough and did a great job on my sofa. He explained everything on how to best care for my sofa and how to make sure it dried perfectly. Thank you!!

This is the second or third time I have had my hand knotted wool area rugs cleaned by Love Your Carpet but the first time I have needed a repair. Moths #!&*# made a meal of a section under a couch. The repair was not inexpensive but well worth it. I have examined the rug carefully, top and underneath and I cannot find the repair. Invisible. Thank you so much.

It is the second time using their services, I find them very professional, courteous and always on time! I am very satisfied with the quality of work !

Excellent customer service from beginning to end.

I had an amazing experience with this company. An enormous red wine stain was eradicated. It sure cost a bit was well worth it to save the rug. I would recommend this company in a nanosecond. The office staff are conscientious and polite and kept me informed. A first class business.

So happy to have found someone who can properly clean my printed sisal rug. Added the enzymatic odour cleaner and fabric protector and the price was still significantly less than the last carpet cleaning company I used. Super job and speedy turnaround!

Excellent work on my favorite leather jacket, very satisfied

We recently contacted Love Your Rug as we had purchased some area rugs for our new clinic and wanted them to be cleaned beforehand. They offer a pickup and drop-off service which was amazing as the area rugs are all different sizes and we would have needed to rent a van. Once they received the rugs at their location, they inspected them and advised us of any repairs (binding) or spot cleaning (stains) that needed to be done. Before any work was done, they provided us with different options to choose from. We are extremely pleased with the outcome and would highly recommend Love Your Rug to anyone who needs rugs cleaned and also repaired. We had Love your Carpet come in to clean our carpets recently. The technician Richard called beforehand to see if we would like him to come a bit earlier. Richard was very professional and knowledgeable. When he arrived he walked around the area where the carpets were to be cleaned. He was able to detect an area where there had been water damage years ago when we had to replace the carpets. He explained and offered all of the various options available to us. Richard did an amazing job, treating our home like it was his own. He moved any furniture and took his time to ensure that all traffic areas were well cleaned. Once done, he asked us to walk carefully around to ensure we were pleased. We will definitely call Love Your Carpet again and would highly recommend asking for Richard.

I was given a time window for delivery and then the driver called when he was 5 minutes away. Very efficient! The driver was very polite and helpful. And the carpet was beautifully cleaned.

Very professional, fast, reliable and great customer service- all traits of a good business.

Love your rug does excellent work. They picked up cleaned and returned in the time advised. Our rug came back very clean and not harmed by the treatment. The staff as well very nice showed excellent customer service. We certainly recommend… 5 star rating.

Not the first time and definitely won't be the last time we use Love your Rug, I have a very expensive Jute rug from Restoration Hardware. That my wonderful dogs have pulled some of the nots out and had a few accidents on it. They surpassed my husbands and my expectations.. it is almost brand new.. they cleaned and repaired the rug. I highly recommend Love Your Rug.. you will NOT be disappointed.

What an awesome business! It was worth the trip to drop off my water and pet urine damaged silk carpet. The staff are all artisans and creative problem-solvers: clothing, footwear, leather art work, carpets all receive the utmost in custom care.

Starting with the user-friendly price estimator on LoveYourRug's website, even small things were done right: e.g., they waited until my rug had been cleaned before charging me. The expertly wrapped (but not excessively-wrapped) rug was ready for pickup quickly, twice as fast as they'd promised us -- don't know if that's typical. Most important, they did a great job with my irreplaceable rug... the silk is white again, the reds are vibrant, -- my exotic and precious piece is as gorgeous as the day I discovered it 35 yrs ago. Overall we had a perfect experience, delivered by a friendly, attentive staff. (FYI, I found LoveYourRug via Google.)

When Love Your Rug cleaned our broadloom, the technician -- Richard -- arrived on time, worked efficiently, was pleasantly professional and offered good suggestions for keeping the broadloom cleaner for longer. I was and am completely satisfied. The broadloom looks even better than I expected.

just got my area rug back today, and wow!!, they did a great job!!

You guys did an awesome job on this rug. Brought it back to new again. I will definitely be using your service from now on. Love love love my rug Thank you very much Michelle

Richard C. did a fabulous job on our rugs. They were very soiled and had several stains due to pets. He got almost all the stains out and the carpets look almost new again. He made good suggestions and worked very quickly to get the job done. Thanks so much! I will definitely use your company to get our wall to wall carpet cleaned again.

I’ve used these guys 3-4 times now. Someone from the company always reaches out when I’m thinking about getting my rugs cleaned and makes it so easy to organize pick up. Good customer service. The price is right and the rugs are clean when they return.

Quick, professional & timely. First time customer. Work was completed as detailed & with care. My new cleaning company-thank you!

Love this place for my leathers. Ask for Anna Maria.

Did an amazing job on a large area rug. So convenient as well with pick up and delivery with notifications of when the driver would arrive. All this at a very reasonable price.

I would highly recommend Love Your Rug! Last year they picked up and cleaned all of my area rugs and curtains for my condo. After a while, I noticed that one of my rugs was not perfectly stretched but thought I could 'live with it'. After it really started to bother me, I contacted Love Your Rug and we were unsure if the issue could be corrected as it was a wool rug. We discussed and I decided to give it a try. They cleaned and shaped my rug and it is truly PERFECT! I will continue to use them as their customer service and the convenient pick up are exceptional. THANK YOU!

Once again, exceptional service. Their customer service goes above and beyond. Had dog urine on our silk carpet. Love Your Carpet/Rug got the stain out completely. Worth every penny. I have had them clean our drapes, alter my shearling coat, clean other carpets -- absolutely every service that I have had from them is exceptional. You will not be disappointed.

This was the second time using this service, and I would recommend them. They picked it up from our front porch, and they delivered it back to us in three days.

Thank you to the Love Your Rug Team. My experience with Customer Service and the Pickup/Delivery Driver were great. I would recommend their service

I called Love Your Rug to have my mom’s house steam cleaned since it's been a few years. I had the pleasure of meeting Richard, who explained the whole process in detail. Richard was thorough, friendly, and polite, and he was very meticulous with his work. I was truly impressed with the final results. I was left speechless. The entire house was cleaned and appeared brand new. Even with the presence of two big dogs, the place smelled incredibly fresh once he completed his work. Richard truly went above and beyond and was so patient with my mom, he took the extra time to guide and help my mom around the house who uses a walker, and showed her the end results. Richard underpromised and over-delivered, but met and exceeded all my expectations. Highly recommend! If you need anything in your house steam cleaned, call Love Your Rug and ask for Richard. Once again, I express my sincere gratitude to the Love Your Rug team and Richard for their outstanding efforts in restoring the pristine condition of our home.

I have used the services of Love your Rug, and has always been EXCELLENT. They communicated well- picked up my rug and returned it within days, completely dry and clean! This was a painless process that I would highly recommend!!! DO IT!!!

Richard you are WONDERFUL!!! Thank you so much, you came into my home and brought Joy and Cleanliness. You surpassed my expectations. It was such a pleasure meeting you. Again,thank you for such a great job.

Just wanted to thank Richard C for his amazing client oriented attitude, professionalism and high quality performance! This is a very rare combination in our days and the company is blessed to have him in their team! Will definitely recommend to all my friends and order his service again!

The technician was very polite and professional and did an excellent job in cleaning our sofa and removing any stains. The Love Your Centre team is easy to reach and very responsive.

Awesome value, knowledge and service unparalleled!

I am thrilled to share my profound satisfaction with LoveYourRug Etobicoke's exceptional service. Their unparalleled expertise and meticulous attention to detail reflect a team with a wealth of experience and intelligence. The results of their work are nothing short of astonishing, as they effortlessly transformed two heavily soiled area rugs, bearing traces of a challenging time with our beloved pet, into nearly pristine condition. Their dedication to thoroughly cleaning every fiber speaks volumes about their commitment to excellence. This morning, while luxuriously practicing yoga on the immaculate rug, I found myself in awe of their skill and professionalism. The outstanding customer service provided by LoveYourRug Etobicoke further distinguishes them as a premier choice for rug cleaning services. Without hesitation, I highly recommend LoveYourRug Etobicoke to those in search of a top-tier experience." Keep up the great work team!! Josh ⭐️⭐️⭐️⭐️⭐️

Fantastic experience and customer service. The rug looked wonderful when it came home. We’ll use them again with confidence!

Thoroughly enjoyed my experience with Love Your Rug. Very professional dealing with them and eager to ensure the job is done right. Will definitely use them again.

The team at Love Your Rug did an amazing job. Their attention to detail is amazing and my rug came back looking and smelling great. Thank you Love Your Rug, I will be back again!

Just before I moved, I had my rugs cleaned and packaged by love your rug. I just unrolled them now and wow!! They like new. The only downfall is that there’s no love your rug where I live. Thank you.

21 year old dull lounge furniture cushions came back in less than a week absolutely better than brand new. Bright, clean, deodorized and sparkling I was shocked actually. This company does wonders on rugs I already knew we get that service frequently but I had no idea they could work magic on those chair cushions. Well worth every penny and thrilled beyond!

Amazing! They fixed my clothing within seconds. Staff & owner are very welcoming. Only coming here for any future fixes.

Friendly and courteous service. My rug is as clean as new. Very satisfied. Highly recommended. Continue the good job.

Such a great experience working with Love Your Rug! From the beginning, the process was seamless. They picked up and delivered my rug straight to my door. The rug looked so clean and fresh when we got it back! We will definitely be using their services again in the future.

March 6, 2024 I purchased a hand-knotted Persian rug at auction and wanted to have it cleaned/freshened up before setting up in my home. One very efficient phone call to acquire price by size and set up time for pickup, which was the next day. Jonathan called to say he was 15 minutes out from pickup. He was in and out in 2 minutes. I was notified by text in 6 days that my rug was ready to come back. Dave was kind enough to walk an extra few steps to put the plastic wrapped rug roll in my living room. My rug was labelled with my name on both ends. Excellent service all the way! The rug is much brighter and feels brand new again. The crush marks from previous furniture placement/owner have disappeared (although I was carefully warned that may not be the case when booking). The whole experience had been amazing and reasonably priced. I am super happy I decided on this service and would absolutely use again.

I have cream colour wool carpeting. That’s risky business when you have kids and a dog. I hadn’t had the stair runners professionally cleaned for years, and before Love Your Rug came in, I was pretty certain the carpets were beyond saving. Then Rich (their friendly and knowledgeable technician) got the carpets looking like new again. Quickly too. I will definitely have Love Your Rug come do a deep clean at least every year. Worth every penny. Highly recommend.

Love Your Rug - Thanks to Tony and all of his crew for making me feel very welcomed as a first time customer. The rug is now looking and feeling better than ever! Thanks again and take care, Kent

I contacted Love Your Rug because a friend recommended this company. After reading other reviews, I decided to use their services. I had 6 off white dining room chairs cleaned and an off white living room area rug. Everything turned out very well. Everyone I spoke to on the phone, the pick up and delivery guys and the guy that came to the house to clean the chairs were all very kind and courteous. An excellent experience. Thank you.

An easy process with Love your Rug! Very affordable and they do a great job!

This company is so professional and has amazing customer service. Their services as well are so easy to use. They do amazing work! Highly recommended!

From the first phone call, to the delivery arrival of my small rug, it was a great job. The price was great and the rug looks like new again. Would not hesitate to use this company again and will definitely recommend it to my friends.

Excellent, timely friendly service!!

Great courteous service. No hidden charges and rugs were cleaned well. I recommend.

Always a good experience with this rug cleaning company. They pick up from your front door and return the cleaned carpet also. This is my go-to company for all my rug/carpet cleaning. Very pleased with their service! Two thumbs up.!

They did a wonderful job on my carpet, it looks like new

The fringe of one of my rugs was damaged by the previous drycleaning services I used. Love your Rug fixed the fringe and also cleaned two of my handmade rugs carefully. I am very pleased with the quality of service provided and their team are very friendly and courteous. Would recommend to others.

Without a doubt, I would use their services again. The experience was professional from start to finish.

This was our first experience with having an area rug cleaned. We have a 9x13 rug that was about 8 years old and needed cleaning. I found loveyourrug through internet searches. The web page provided excellent information with respect to their process. The on line estimate was easy, all communication wth respect to pick up and delivery was excellent. They come to Waterloo every Wednesday. They picked it up April 10 and returned it April 17. Delivery man Christian was very courteous and helpful. He helped place the rug and took away the plastic wrapper. The room where the rug was to be placed was just inside our front door, the pad was down so it was a quick and easy job. We will be pleased to to use them again if we need a rug cleaned.

Yes I love my rug. This company gives you convenience. My rug looks like new and smells great. Thank you.

I'm very pleased with the cleaning of my 8" X "10 wool rug. Service was excellent and on schedule. Thank you Vincent Filteau

I have used them a few times very happy they have great customer service and they do an amazing job

I had stairs runner carpet cleaned in my home by Richard.he explained what the results will be,very professional,knowledgeable. Excellent job done.I am very happy with the service,and recommend this trusted,reliable company I had also had rugs cleaned before,very well done and efficient . Silvia

I love this place. I found them after watching CP24. I filled out the form online. They called me arranged a pick up date. They came picked it up from my door then a week later I got my carpet all nicely wrapped delivered. Very professional. It turned out beautiful. I highly recommended Love Your Rug!!!

My daughter bought this dirty, never cleaned, cat haired covered rug from market place. Gross. Your service cleaned the rug so well that she was able to use it in her apartment and not have any allergic reaction from any cat residue. I'm also very happy with the pickup and drop off service that you provided.

excellent service and quality - well work the visit

Great service from start to finish. Easy online booking with a reply within minutes. Excellent communication and again quick response to questions. The pickup and delivery people were helpful and respectful. Once the rug was delivered back to our home an email was received to say the rug was just delivered and then another email to make sure we were happy with the rug cleaning. An excellent experience. I would not hesitate to use this service again.

I am very happy with the rug cleaning by Love Your Rug. I delivered to the shop... it's bustling but it didn't take long to deliver. I was told one week but it was ready in two days! I had a tea stain on my wool rug... been there for years. They got it out mostly. Honestly, I'm very impressed that it's barely noticeable now when it was terrible before. Even the part that is a bit worn... much improved. Thank you!

Fast, friendly and excellent cleaning service. I am a repeat customer and these guys make me feel like one! I’d highly recommend them, in fact our neighbour reached out day of the service (after seeing the van in the driveway) asking what we thought. We highly recommended! 🙂

Love your centre did an excellent job cleaning multiple pieces of clothing. They were friendly and got the job done several days ahead of time. The work quality was perfect - they even got out colour transfer from my favourite cream blazer, which is extremely hard to do. Thank you LYC - I will be trusting all of my dry cleaning with you from now on!

Very satisfied with service

I used Love Your Rug in-home steam cleaning services to have my carpet and upholstery cleaned. Richard did an excellent job cleaning the high traffic areas and stains. He explained the process and offered suggestions on continued care and maintenance. Richard arrived promptly and was very courteous. My experience with Love Your Rug was nothing but positive!

Contacted Love Your Rug to get two area carpets cleaned. My dealings with everyone from the Agent Safia to Andrew who did the pick up and drop off were fantastic. I highly recommend Love Your Rug and will use them again.

Excellent service. Great communication. Will use them again!

Great customer service and great cleaning!

Shout to Michael (Mike) for his amazing service and knowledge about Shoes & Leather!!!

I was thrilled with the cleaning of my carpet. It looks new! It was picked up on time, delivered on time and customer service kept me in the loop. Very pleased with the experience and recommend Love Your Rug!

Great service and excellent job

The service was excellent! The last time we used your service was in 2021 and this time it was as good as the previous experience. The lady who took our order and arranged the pickup was excellent in her handling. The gentleman who picked up the carpets was polite and considerate. The gentleman who dropped the carpets was efficient and polite. The carpets have been cleaned very well and we have no complaints. The experience using your website was smooth and efficient. All in all, we are satisfied and will use your service in the future too.

My experience with this company has been extremely satisfying. Filling out the order form was very straight forward and a huge thanks to one of their drivers, Matthew, who provided calls before picking up my rug and while delivering being very kind to interact with. Will be using them again shortly.

We used this service some time ago with a less than acceptable result - when the company contacted us sometime later to see if we wished to repeat, I declined, citing our disappointment. They immediately offered a re-clean at no cost, which we agreed to do, and I am happy to say that the results this time were absolutely great. In a day and age where people have come to expect disappointment, as far as I'm concerned, their actions in this case defines the meaning of Customer Service. I would use there service again without question. Well done, Love Your Center. Sincerely, Matt&Julie

My rug was cleaned in less than a week. Excellent work was done on the cleaning. Looked brand new.

I seriously don't remember the last time I was so surprised. Seriously. I never expected my stair runners to actually look new. A 13 year old, a dog and a cat…all their dirt removed! Great job!

Love Your Carpet truly exceeded my expectations! I recently entrusted them with my 20-year-old rug, which had seen better days. To my amazement, they restored it to near-new condition! I couldn't be happier with the results. The entire process, from start to finish, was incredibly easy and quick. Plus, the affordability factor was a major bonus. Instead of splurging on a new rug, I opted for their services and couldn't be more satisfied with my decision. I wholeheartedly recommend Love Your Carpet to anyone in need of rug restoration. Their service is nothing short of awesome. If I were to offer any advice for future customers, it would be to consider investing a bit more in a higher-quality underpadding. While the cheapest option available did the job, I believe a better underpadding would have added an extra layer of comfort and longevity to my rug. Nevertheless, I have zero complaints and am immensely grateful for the exceptional service provided by Love Your Carpet. Thank you for breathing new life into my cherished rug!

I have had four rugs cleaned by Love Your Rug and all have come back beautiful. The pick up and delivery service is excellent and I highly recommend Love Your Rug.

The did a great job cleaning our outdoor boat cushions.

This company is top notch with excellent service all around - from the first phone contact to the delivery to my son’s apartment. Seamless. A real pleasure! And the results were excellent. I especially liked the ‘pick up from my house and drop off at my son’s condo’ 🙂 So well done 👍 Love My Rug team! Thank you.

I'm very pleased with their services. They brought my white and grey carpet back to life. It's like I have a brand new carpet again. I'll be going with Love your rug cleaning again and for other services too. Highly recommend!

EDIT: After I posted my original review, the owner emailed me back right away to remedy the issue. They took my rug back, cleaned and now it’s like brand new again. Thank you! ——————- The online quote and pickup and delivery was the best part of the service. However, our carpet came back still smelling like dog urine and still soiled at tassels area. I think if the smell and tassels can’t be remedied, they should tell customers beforehand so we can find a solution instead of us rolling the carpet open to find it’s still the same before cleaning. I’m not sure what the $200+ I paid went to.

Excellent service and staff. Will definitely use again in future for wool carpet cleaning. Very knowledgeable staff member who cleaned our stairs. ⭐️⭐️⭐️⭐️⭐️

Liked the service and the rug wash

Love Your Rug was door to door service and our two rugs look clean and refreshed. Great job!

We we a little worried about having our rug cleaned for the first time - it is a combination of wool and silk and we adore it. Love Your Rug did a GREAT job and gave us confidence to use their services again!

Communication was very good, especially when customizing our rug cleaning for a few blood and cat puke stains . Our white rug came back clean, bright, and I could not notice any remnant of the stains. Pick up and delivery service was great. I only wish I took a before picture to show the difference.

I am very happy that the mud stains were removed without issue! I am also impressed with the prompt service provided. The best part was I never had to leave my home to get this rug cleaned. I love that pick-up and delivery is provided with this service. I would definitely recommend and use this service again!

I was quite happy with the service, especially how the company worked with me to coordinate the pickup from my home and try to accommodate my rushed schedule.

I had all the rugs in my house cleaned recently. I am very happy with the results as my rugs look like they are new. The staff on the phone was gracious and helpful. The pick-up and delivery employees were pleasant and accommodating. The cost was quite reasonable. I will definitely use their services in the future.

I was extremely happy with the 2 gentlemen who not only came to pick up my rugs but also delivered it back to me. They listened and did exactly what I wanted. They were professional and polite and was really important to them that I was happy with the service. I used this company 3 years ago and was happy with the service then. I am a returning customer and will be back. Will definitely recommend to my friends and family.

Used Love You Rug to clean my couch and rug from my bedroom. Impeccable service! Great value for the price and they use safe products. Will absolutely be using them again going forward for regular cleaning.

Called the office friendly staff. Great service from pick up to cleaning. I’ve used them several times, always happy with the service.

I had a wonderful experience dealing with Love Your Rug, and my rug came back looking amazing. I would definitely recommend this company!

Very nice people. Right away you know they care. Picked up and delivered rug on time. Great job.

Thank you for making my old Persian rugs look like new again! Your thorough cleaning made them soft, bright, and beautiful. Next time, I'll get them re-fringed.

Amazing service. My rug looks brand new like the day I purchased it. Kathy was so wonderful to deal with. I highly recommend this and they do more than just rugs! am having my hand bag cleaned as well.

I had a rug that had urine smells from dog pee and this company was great with picking up and delivering back to my house. My rug was returned in brand new condition, with no smell detectable! Would recommend to anyone!

Pickup, cleaning and delivery of my area rug was smooth. Great price and great work. Thank you!

Fantastic experience! Very open communication and so polite and courteous. My rugs are looking like new again!! I highly recommend Love Your Rug! Thank you!

Very professional , rug was cleaned properly

I have just had my third carpet cleaned by LYR; a carpet my parents bought in Morocco in the 1970's. It's been in storage for years so very dusty; it came back looking like new, as all my carpets have! Also the service is so professional, friendly and efficient. The gents who pick up and deliver are just that - gentlemen! I recommend this company highly - I certainly won't ever use anyone else!

I loved the amazing service, friendly delivery person and the rugs look like new instead of 10+ years old with daily use. Would definitely recommend your company to others, in fact, that’s how I heard about you…from other customers!

I had nothing but a great experience using Love Your Rug Cleaning -- from the customer service to the cleaning. My carpet looks fabulous and I would definitely use the service again and would also recommend them to absolutely anyone looking to get something cleaned. The pick up was easy and prompt and everyone I dealt with was lovely. Thank you so much Love Your Rug!!

I just picked up my Canada Goose jacket and Kate Spade bag and was smitten by how great they look! Both are approx. 10 years old and look amazing. Thank you for your exceptional service and craftsmanship 👌

Great job and excellent customer service. Will be using this company’s service again.

The staff at Love Your Centre were so friendly and helpful well beyond just serving me when I came to pick up my rug. I really appreciate what they do.

I was very impressed with the service that i received from this company. I have not used a Carpet cleaning service before but i have to say that i was very pleased. The Pick up and delivery person was very personable and professional making me feel comfortable with having Love Your Rug cleaning service do my R Silk carpets. I will definitely use them again and would recommend and encourage anyone looking for a proper and professional service to give them a call before accepting just the cheapest Richard

Excellent service. Courteous and helpful staff. Rugs ready when promised and perfectly clean. Who could ask for more. This business does indeed love your rugs.

Great job fixing an expensive coat that ripped. Professional and high quality repair job. Very satisfied!

My winter jacket is down-filled, and literally brand new. Unfortunately, there was a problem with the zipper which needed repair or replacement before it can be worn. I had taken it to a few sewing and alteration places, but none of them could help, saying either that the zipper was hard to find, or the sewing work would be too difficult. When I landed at Love Yours Centre, I was impressed with how positive, polite and swift the staff was. They seemed to know exactly what was needed. Now my jacket is fixed and absolutely ready for the winter.

Such a professional organization to deal with! Excellent service and great communication by the entire Team!

Our rug came back perfect and before the estimated completion date--Will definitely use their services again!

Friendly and efficient service.

We have had nothing but good experiences with LYC. You have repaired a fur cost and cleaned our rugs and carpets expertly. The people have been great to deal with and we recommend your services.

I ordered cleaning of 2 rugs (pick up and delivery) and in house cleaning of our runners. Orders were done as I scheduled and it was nicely done. I am happy with the services.

I am so happy with the outcome of my area rug. We had it cleaned and new fringe added. My 45 year old solid colour rug looks like new! Every person I dealt with was very accommodating and helpful. I would definitely use this company again and recommend it to others.

The service I received from this company was very professional, courteous, pleasant and very smooth. The best service I have received from any service providers in years. They were quick and precise and I love my rugs that were clean by this company. I will refer anyone to this company for carpet/rugs cleaning.

They always do a great job repairing my Chanel purses and they look brand new after the repairs. I am very happy with their services. I used them at least 10 times or more for my Chanel purses and each time the result was outstanding. This Chanel was heavenly broken on the inside and they completely fixed it to industry standard and even keep the Chanel stitching. I recommend!!!

Very good service. My rug was dirty. Should have been cleaned long ago, for the condition of the rug I am satisfied with results.

Service was great! There were in time and my rugs came clean and looking new again. I would recommend them to anyone wanting to get there rugs cleaned. Thank you!

Very impressed with service & quality of cleaning. Paid same amount as quote, employees are helpful & polite. Clear & regular communication from pick to delivery. My rug was so clean. I Highly recoppmmend this business & will use them again myself.

I recently used the service of loveYourRug for my mom’s old carpet. It’s a very pleasant experience. The service team followed through every point of the process effectively from providing a quote to delivering the finished product. There isn’t any hard sell. The price is reasonable. Highly recommend their services.

Staff was helpful; pickup and return were efficient and timely, and the rug was impeccably cleaned. Extremely satisfied.

I am a repeat customer and have to say the service is really good. This time I had the rugs picked up as well as delivered. Very smooth, I was called prior to pick up and delivery. Very efficient. I will certainly use them in the future and recommend to my family and friends. Thank you for your great customer service

I am so happy with the quick and efficient service. My rugs came back gorgeous! I love my rugs even more, now! Thank you!

A seamless process from start to finish. Excellent customer service and the carpets look brand new!

excellent service from ordering to pick up, cleaning and elivery

I really liked receiving updates at every step of the way. All of the staff were super friendly and helpful when communicating with me. I had some questions on the work that was done, and they offered to pick up the carpet again if I was wasn’t completely satisfied and clean it again at no additional cost. Really easy to deal with, and exceeded my expectations.

I am very pleased with the overall service provided to me by Love Your Rug Cleaning Toronto. The scheduling, pickup and delivery was very timely and professional. My 8x10 area rug is very clean now! I am very happy with the service.

Amazing experience, got same day service by the technician Eric. Very friendly and the costumer service lady was very friendly and helpful too. Everything was explained, no surprises at the end with the price. Very professional and overall an amazing experience will definitely be booking an appointment to have my sofa cleaned very soon. When we moved to this house the conditions of the carpet were brutal and we got a carpet cleaner however none of the stains were removed and thought we were stuck with this gross carpet unless we replaced it. so happy we finally got it actually cleaned. The before and after photos say all there is to know. Thank you to Eric, and the receptionist.

So, initially when we booked, we advised what was to be done, it included 23 stairs. Unfortunately there was a disconnect and the tech came with a portable machine. We just couldn't let this young man use a portable machine which I believe would have taken a bit longer and not as convenient as the correct machine. So, we rebooked for a few days later, which was not a big deal for us. Well, it was worth the wait! The tech that did the work was Richard...what an asset you have in this man. He was so upbeat, so enthusiastic and positive. He did a beautiful job for us and we just can't say enough about him. We had a few stains from our kitty that we had cleaned ourselves, but a white bleachy residue was left behind....BOOM....gone after Richard cleaned it. Anyway, we can't say enough about Richard and the great job he did. A company is only as good as their employees. We won't be going anywhere else to have our carpets cleaned in the future! His positivity and attention to detail left an impression on us. Thank you for sending him our way. Debra & Steven

They do wonderful work and repairs on persian rugs. I have used them several times now

From from the first phone call to the final drop off Love your Centre was friendly, efficient, on time and professional. The cost to clean my area rug was very reasonable and I will use this service again as well as recommend it to others.

I was a little sceptical at first because the price was so good but I am very happy with my rugs. They look and most importantly, smell great! We have kids and dogs and they’re like new rugs. Extremely convenient with a professional pickup and drop and great communication which isn’t always so these days. Highly recommend this company

Excellent service, came within scheduled time frame, very polite pick up and delivery staff. Receptionist very nice and informative. The large area rug which was badly stained came back in pristine condition! Very pleased with the service and quality of cleaning.

Was so afraid to have my rug cleaned, but the results are awesome! It sparkles!!

The level of service was great from time of order, pick up, and delivery. Responsive, calling ahead and polite. A super customer experience.

Someone was always trying to connect with me. Making sure I got what I wanted, and needed. Got my area rugs back within a week. They picked up and delivered !

They did an excellent job of cleaning the rugs and the pick-up delivery was very polite and courteous.

I have used Love Your Rug twice for my living/dining room rugs. Everytime, they are courteous on the phone, their drivers are very polite, they arrive when they say they will be here, and they do a wonderful job at cleaning my rugs. We had a few accidents on them from our dog, but they got everything out without distorting or harming the carpet. I would highly recommend this company!

Amazing and quick service! Definitely recommend

We have used Love Your Rug cleaning services a few times for our area rugs. They have always done a spectacular job removing dog urine/vomit stains. We would be hard pressed to find where they were. The pick up and delivery drivers are always pleasant to deal with. The call center staff are very knowledgeable, informative and pleasant to deal with. This year we decided to also use them for cleaning our stairs. After Rich was done, they looked brand new again. Rich also spent some time giving us some advice on preventing the dark stains on the edge of the stairs. We really appreciated the information. He was very pleasant to deal with. We would highly recommend using Love Your Rug Cleaning services.

Had them clean a sheepskin rug. Very Impressed with the service. Picked up and delivered on time. I will use them for future things like drapes and other rugs.

Fast service, fair price and excellent results. I am a repeat customer.

On Time for pick up and Delivery. Friendly and good customer service

Great job, professional - drivers were friendly carpet was super clean.

Well organized customer service. Done the job professionally.

Excellent job, looks great !

Richard has incredible energy and conducted himself with professionalism during the appointment! He did a fabulous job on my embarrassingly filthy carpets! What an ambassador for your company! Richard is the reason you have loyal customers.

They've repaired several pairs of shoes for me and my spouse very successfully! They pay a lot of attention to detail and have the experience to fix high end shoes. Thank you for your skill and expertise 🙏

LYR was professional, prompt and polite. Cost is reasonable and excellent quality.

Excellent service and contact. Accommodating schedules for pickup and delivery. Have used this company for a number of years. Highly recommended.

I can’t say enough nice things about these guys. Customer service was exceptional, the cleaning (two fur coats and a duvet) was gorgeous, the delivery fellas are kind, not a single bad not in the entire song. 10/10 would use again (will use again!).

Quick response and they kept me abreast each step of the way

I LOVE this company and all of their incredibly talented and kind staff!! They have endlessly saved our persian and silk rugs from careless cleaners when vacuuming and our artistic grandchildren :O. Recently we inherited 2 large rugs and an unusually long runner. Cathy provided guidance and reassurance that they were good quality and worth saving as they were in storage over 30 years. The runner was customized to fit our home and they were able to make two gorgeous floor mats with the extra runner. We were so pleased with the end products and we're over the top with the service and the experts that that worked on all of our rugs recently and in the past. Don't let the name of the company throw you off... they do a lot more behind those magic doors!!! LOVE YOU GUYS!! One of your 'in love 'customers! ss

So happy to have found these guys. Professional efficient service with a smile and the carpets look bran new T

I love how the service was, professional, helpful, quick, kind. My rug smells so good and looks so clean, I’m really enjoying my clean rug. Amazing price. Thank you so much Definitely a happy client

I am so impressed with how clean they got my white rug!!! This carpet was so dirty from little feet traffic at my home daycare and it looks brand new! Thank you so much and will definitely be back for a refresh next year! 🙂

My rugs look brand new. Great job

Came in to fix a zipper that was stuck on a winter coat . The lady fixed it in 2 min at no charge and gave it back to me with a smile 😃. Very professional and welcoming people . I will be back for sure at the etobicoke location. Thanks again

Great job on the rug. It was heavily soiled, looks almost new. Would definitely recommend to use service. Thank you!

This was our second time using love your rug. Their service and work are impressive. They delivered our rug to Welland clean as new. Will continue to use them.

I highly recommend using this company. This is the second time I have used them. Once for an area rug and now to have my sofa cleaned. Eric was awesome! Extremely conscientious, always wiping down the area, his tools were always neat and organized. My sofa came out great! He was a pleasure to have in my home.

Very thorough- rug is like new! Service was ok for how long it took, and great for professionalism and quality. I would recommend this company to friends

Pleasantly surprised. Area rug neglected for 3 years. Looks like new again. Easy pickup and delivery service. Fair price. Would definitely recommend service

Love-your-rug takes care of our rug(s) every year! They pick them up and bring them back - easy-peasy!! We also used them for steam cleaning our basement carpets. Looks & smells like new afterwards. With 2 dogs we are so happy to have them help us maintain a clean house and good looking rugs/carpets. Highly recommend.

Pick up and drop off service is so convenient! The driver went out of his way to call me and confirm everything. Rug is always so clean and perfect, I highly recommend this service to anyone needing their rugs cleaned!

Love your Rug provided great service! The pick up and delivery arrangements were very easy and convenient and I'm happy with the cleaning.

Cleaned some outdoor cushions and made them brand new again

Did an amazing job with the rug. Thank you🙂

Excellent customer service! My 5 year old area rugs look like I just bought them!

GREAT SERVICE! I WILL ALWAYS USE THIS CARPET SERVICE TAHNK YOU

I was very, very pleased with the service. Price was fantastic and quality of the clean was great. My rug looks sparkling. There was only one tiny glitch in communication in that there were many different people who responded to my question about why the quote given on line and on paper when the rug was picked up and what I was later quoted after the rug was cleaned was different as was how I could pay. One email communicator said I could pay the driver, another said I couldn't. The very small increase was due to the fact that I thought and said the rug was machine made when it was, in fact, hand knotted. As for making payment, perhaps I should set up an account to make it easier in future. I certainly will be using Love Your Rug in future.

Great experience with both rug cleaning and in home carpet/couch cleaning. I would defintely recommend.

My chair covers were a mess and the technician did a MARVELLOUS job. Thank you!

Tony and his staff did a great job fixing a wallet that had torn at a seam. I’m glad that I dropped by; highly recommend!

They’ve helped us twice and they’re great. We have avoided buying a new carpet because of the cleaning they did on our existing one.

Very weathered outdoor rug came back like brand new and with a 24 hour turnaround time. Great service.

My bamboo silk area rug had an unfortunate incident with a cup of morning coffee. The cup of coffee won (or so I thought!) I called Love Your Rug within a few days (and after trying to clean up the stains myself). They were very honest with me upfront during the initial assessment so I wasn’t expecting the stains to fully come out (PSA: leave the cleanups to the professionals!) The management team kept in constant contact with me about the progress of my rug, and had it photographed in a very well light and bright room after the first cleaning. While there were a few areas where the colouring was off (these were the areas I had tried to remove the stains myself), the entire rug had turned out BEAUTIFULLY!! A few days later, it was carefully delivered, and after I laid it out again, was so pleasantly surprised how amazing my area rug turned out! In my home with the natural lighting, the rug looks practically brand new again! I would definitely recommend Love Your Rug for any future cleaning needs. They are professional and customer service is top notch! Thank you again!

My rug came back beautiful thanks guys

Had my area rug picked up and beautifully cleaned for a very reasonable price. I was extremely happy with this service and definitely recommend this company. Will use them again!!!

Great job cleaning 4 upholstered chairs. Punctual, friendly and the chairs are clean!

I am very loyal to this company as they have always gone above and beyond for me. I have had both in house treatments, as well as sent my rugs in for a full cleaning. Both are amazing

Very friendly and fast service! We are very satisfied. We will use this business again and will be happy refer people to this company!

I am so happy with this company. I cannot say enough good things about them. I have a few rugs to be cleaned, so am sending them out one at a time. They bring one back, take another one. They are so fair in their estimates. If I say a rug is 10x12 and it's smaller they will call and adjust the price accordingly. They take care of stains, odors, help.manitain the colour etc. So happy with all they do and their drivers are real gentleman as well. Thankyou

Love Your Rug's communications were spot on. They picked up and delivered when they said they would. Our rug, after cleaning, looks vibrant! Would totally use them again!

We are very happy with the service from love your rug! Corain was extremely helpful and friendly, the rugs look great, and we are more than happy with your price points. 100% will use again 😊

This was the best service ever. They pick up your rug and drop it off. When I got it back it looked brand new. I spilled so many things on it including coffee and all the stains were gone. Definitely recommend.

I highly recommend Love Your Rug. The customer service was outstanding and the technicians courteous, helpful and efficient. My rugs came back like new.

Love your rug did an amazing job clean our 6ft circular rug! They picked it up on Tuesday and had it cleaned and delivered back by Friday. The price was reasonable and I would definitely use them again.

They were very easy to use and the rug looks like brand new. Great price as well. Would recommend to family and friends

Absolutely excellent service at a frankly unbeatable price. Who else would schedule your pickup time, allow for contactless pickup, alert you that your rug has been picked up, give you a link where you can monitor your rug progress (cleaning, cleaned, etc), and THEN drooling it off, wrapped and bagged and tagged, ready for you to enjoy. Honestly, could not recommend them enough. Our rug has not looked this good since the first day we bought it.

I have used Love Your Rug multiple times. I have used them for both area rug cleaning and upholstery cleaning. Every time the results have been outstanding. I would not hesitate to recommend this company

Beautiful! Rug looks brand new. Will definitely use your service again. I especially loved how you pick up and deliver. That's important for older folks like me!

Company came at a date at my convenience, cleaned and returned the rugs on time - Great service. Definitely recommend

RATING 5 STARS - 1 STAR Our carpet was picked up and returned in one week. It looks great, like brand new! Well done! We are pleased!! The discounted cost was comparable to other cleaners in the area. The driver, Matt, was exceptional, a real asset to the company. As seniors, with stiff joints, we appreciated his offer to lay our cleaned carpet. The -1 Rating was given because of what I consider was an effort to up-sell. For $72 we could have the loose tape, on the back of the carpet, repaired. I commented that the tape was secure when it was picked up, and refused the repair. The cost was reduced in a second call to $50. Again I refused. When the carpet was finally delivered, the tape was attached, as it had been when it was picked up. A photo before shipping the soiled carpet would be good. The second reason for the -1 Rating was the two dozen plastic tags that were along edges, presumably used in the cleaning process. These tags on the pile side interfere with the operation of the carpet vacuum. Having these tags removed prior to delivery would be a value added step. Would we use LYR again? Absolutely!! If or no other reason than Matt!!

Very professional and thorough in the cleaning of our carpet

We recently had two area rugs cleaned. Pick up, drop off and exceptional cleaning were amazing. We will definitely use this company again and highly recommend!

Was super satisfied with the service and cleaning completed. They respond quickly to inquiries and are not pushy. Scheduling of pick and delivery was flexible and the drivers were very helpful. Cost to clean was reasonable with no hidden fees or surprises. Highly recommend.

Great experience! The customer service was exceptional. My rug came back as good as new.

Fabulous service! Our rug was like brand new when we got it back! Will definitely be using their services again!

Love your shoes did what I thought was impossible. They replaced the heal on my open toe suade boots that I absolutely love. They not only repaired them but cleaned them that they look brand new. When picking up the shoes we spoke to the owner Tony who was more than happy to show us around the plant. I was surprised to see all the different areas from shoe and handbags repair to rug and furniture cleaning to alteration and much more. I highly recommend them. I a absolutely love my shoes so I will be back. Thank you Tony and your team.

My rugs look amazing and so soft! Service was really good!

Found this service extremely handy and did exactly what they said they were going to do. Loved the pick up/ delivery service (1st thing in the morning for me is my favourite thing to see from any company) carpet came back smelling fresh and feeling almostnew. Will definitely be using the service again.

Great service and they did an awesome job.

Very polite service man and out a lot of effort into the cleaning and explained different options. Very happy. Will use again

My rug looks just amazing....Love Your Rug does such a great job....and, price is very reasonable!

Excellent communications from start to finish. I unfortunately had a pet stain on our area rug and tried to clean it myself. What a mistake, I now know to call the professionals! The area rug came back like new and can’t see any marks left and after being taken care of by these professionals it’s like have a new area rug. Absolutely brilliant colours restored, I can’t say thank you enough for the end result of your work

Wow! I am absolutely impressed by the workmanship! It is so good that my coat looks new! The black leather replacement patches for the elbows and front zipper flap was sewn very well and the leather looks much better than the original fabric that came with the coat. I will definitely use your service again !

Stain GODS. I knew it was a risk getting a cream rug while owning a cat and within a month I had a really awful cat urine stain that I tried everything to get rid of only making it worse. Love Your Rug saved my precious rug. Thank you! 5 star result. There was a mishap in communication during the initial cleaning process but Love Your Rug did an amazing job of rectifying the situation (missed emails and calls but it was over the holidays and I was overseas).

You did a wonderful job with my rug. The white areas are white again. Thanks so much. Will use you again.

My wool rug was gross. They did an amazing job cleaning it, even brush up fluffed the parts that had been flattened by wear. Rug looks amazing, no signs of any of the dirt or previous stains. I wish I took before and after photos!

Repaired my pajar jacket better than new. Absolutely wonderful. No notes. 10/10

I had some rugs that I considered borderline trash. The cleaning was so great, they appeared new. Very pleased.

I had two 3x5 wool rugs that I believed were ruined by cat urine. The carpets were cleaned and are odor free and look great. One rug also had its binding replaced. All work was completed in a timely manner and at a reasonable cost.

My girlfriend got my jacket tailored. Got to meet the owner - Tony. Great guy, genuinely cares about the customers. Went above and beyond to give me a tour of the facility and got to meet the team that worked on her jacket. Amazing work. Looking to come back.

Overall a great experience using Love Your Rug last month. We've never had our rugs professionally cleaned so we chose this company based on the reviews. The service was surprisingly quick! From start to finish, we had our rugs back home in about a week. Pick-up and delivery were very prompt and early. I expected a later time since I've never experienced such early times from other unrelated pick-up and delivery services. It was nice to experience this! We will be using Love Your Rug in the future again.

excellent customer service from beginning to end - we over slept day of pickup, the gentleman doing the pickup was gracious and patient. final price was exactly as provided quote. carpet looks great!

Excellent, quick service. Highly recommended.

Loved the experience. From the email interactions, to being in their actual location, just a pleasant experience overall. Most definitely recommend the folks here.

Anna Marie did an amazing job making 2 straps for my 2 drums. I was using a 2" wide guitar strap for years but I went to her with design and she designed it to be 3.5" wide with a foam supportive stripe in middle of the satin material I provided. She added grommets on each end for added support. The product she made was amazing. Looks great and feels super comfy. Thank you Anna Marie and her lovely assistant Nicole in the front. My drums look amazing becuz of you, look forward to seeing you soon with my next project 😁.

The service was great and didn't cost additional like some other reviews mention. Also, it took 6 days total from pick up to drop off...very fast as far as I'm concerned. The rug looks brand new. I definitely will be using their service again.

Just received our carpet this morning. Thank you for the wonderful job. I will recommend you to anyone that wants their carpet brought back to original softness and colours.

My leather jacket was altered nicely and the owner and his staff went extra mile for me in terms of service.

This was an easy and efficient way to get the job done. The online payment option was fast and home pick up and delivery was all done without any hassles. My rug was returned looking like new. I'm impressed to say the least. I will recommend and use this service again.

I’m so thankful that Love Your Centre was able to restore my vintage pink Chanel tote that was soiled. They were upfront about their cleaning expectations, pricing and their communication was fantastic. I’ll definitely be revisiting for any of my vintage bag needs!

2nd time I've used them they do a quality job and have good service.

Second time I have used this business. Staff always polite and professional. Cost reasonable for service provided. Outcome was amazing- all stains removed- paid a little extra for fiber guard. Area rugs clean, fresh scent. Service included scheduled pick up and delivery. Came to our apartment on 18th floor. Company offered to assist us to roll rugs if needed. Definitely will use again and recommend to friends and family. Victoria

Amazing service, very reasonably priced - anything that you cherish and value - they will work magic in getting the stains out including leather and purses! Amazing work!

Carpets were done perfectly,we were please with the service and would definitely recommend there service. Thank you

Love Your Centre did a fabulous job of altering my shearling coat which now is more fitted and looks great! I am very happy with the results & would recommend their services. Val Reid

Great work from this company at a reasonable price. Efficient pick up and delivery. our living room area rug looks like new ! Thanks!

I have been a client of Babyans over a decade now. The customer service is incredible as is the value of their work. Highly recommend.

We have used Love your Rug before and are very happy with the professional service and their friendly staff.

Great price and service. When arranging pickup of my rug I informed agent that due to a recent surgery, I was unable to roll up the rug for the pickup person, so she arranged for him to do it. Rug was picked up as promised, returned a week later, nice and fresh. Will definitely use this company again.

Great service and my carpet was very clean when it returned to me😁100% satisfaction. Highly recommend!

I have sent out my area rugs for cleaning before, but they have never been returned in such an amazing clean, fresh and beautiful condition. Thank you for an amazing job 💜 ❤️.

The rug that we had picked up by Love Your Rug was quite dirty. It came back looking like new! We were thrilled with the outcome. They picked up and delivered on time and were very pleasant to deal with. We are awaiting a pick up for another area rug and Safia A. has been very professional and pleasant to deal with. I would and do highly recommend this service and company to anyone.

I had a great experience with Love Your Rug. I needed an area rug cleaned and had no idea where to do that, so I searched on Google and found Love Your Rug. The whole process was very easy, smooth and prompt. I just had to fill out the details of my rug online and got a quote. I could also pick the date of the pick up online. I just left my rug outside my door and a Love Your Rug representative came to pick it up and drop off once it was done. Communicating with them through email was also very quick. Since then I've had other people ask me about where I got my rug cleaned and I've always recommend Love Your Rug.

First time using Love your rug and so pleased with their service. My rug has never been professionally cleaned and it came back looking new again. Everything was done in a timely matter. Very professional. The employees were so friendly and pleasant. Price was also very appealing!

I made the call to Love Your Rug upon referral. Not only was Safia and the staff fabulous to deal with but the job that was done on the rug was a 20 out of 10. Love Your Rug came and picked up the rug and delivered it the next week once the job was done. I could not be any happier with this transaction and the extreme level of customer service I received. I can’t recommend Love Your Rug enough and I will definitely be calling again when in the market for a rug to be cleaned. Thank-you so much folks for a job so very well done.

They have refreshed the colour on a canvas purse and resized a shrunken sweater - Safia was wonderful! All of the work they have done has been professional and excellently done.

This is the second time I have used this companies rug cleaning service and let me tell you, they are great! Richard came on Saturday to clean my carpets in my new house and he was awesome. If anyone needs any in house carpet cleaning please call or request Richard!

Loveyourrug (Love Your Rug) is an amazing cleaning company. My rug came back as if I just purchased it!!! The driver was very friendly and the staff took excellent care of my rug. Thank you Safia for your kind attention, your friendly manner, as well as letting me know your great rates!!! Everyone should give loveyourrug a chance to prove themselves. They are the best. Thanks again. Debbie

This was the best cleaning service we could have chosen for our carpet. My mom was so satisfied with their pick up and drop off process along with how clean the carpet was when they brought it back. They were so proactive and responsive. Got the job done so quickly.

Best website and best all type cleaning and repairs and what not .👍👍

Excellent service free pick up and delivery

We are very pleased with the results on three high-traffic area rugs. Each one looks like new. We will have all our rugs cleaned by Love Your Rug from now on.

Had 2 beautiful intricate belts that needed shortening. A few other companies said it wasn’t possible due to the metal jewelry on it. Michael did an excellent job. They looks like they are new Great job on my shoes as well. Wanted an expensive watch band repaired as well, but they were honest enough to say it wasn’t worth the cost

Very pleased with the cleaning of my area rug. Would definitely use them again.

I used this company's service to clean my synthetic 5" x 7" rug. Rug was very dirty and over 12 yrs. old, with pet stains. Got it back today and it looks practically brand new. I dealt with Safia, who was friendly and efficient; she clearly explained what was involved. Delivery staff were friendly and cheerful, great to deal with. Delivery time was as promised. I highly recommend this company! It appears to take pride in its work and reputation. Great experience!

Used this company to help restore a designer bag that had a bottle of acid spill in it. The work was unbelievable. I am speechless. I have gone back for another 'accident' on some items of clothing. The service reps are very friendly and professional. I will continue to use this company and refer them to all my family and friends

I used this service for the first time on an area rug and I'm very impressed. The rug looks beautiful and it was sent back in only a week. All the correspondence has been thorough and friendly. Thanks Safia!

We had a hand woven persisan rug and they did a great job!!

My husband wanted to throw our rug out, having a cat and a dog really took a toll on our rug. It was an expensive rug, so I thought let’s try to have it cleaned professionally. Love Your Rug (Centre) did an amazing job cleaning our rug! It looked brand new! So glad I used this company, and I will again, the next time my carpet needs to be refreshed. So happy with the free pickup and drop off, and how kind their delivery personnel were. I would highly recommend them!

A very professional Service , they picked up my Carpets in time , all the PET Stains were removed and the Odor was gone. I will use their service for many more years to come , thank you

Did not know about them at all. Found out thru the flyer. I am in Hamilton, so was not sure how it will all work out, given that their facilities are in Toronto. Well, Safia picked up the carpet just on time slot scheduled. In about a week time, Safia brought it back and the cleaning was superb: I think the carpet colors were better and brighter than the original ones! Highly, highly recommend and from now on am going to use only them for all our cleaning needs.

Friendly staff and efficient service. They picked up and delivered within the time frame they promised and were courteous during the process. I would happily recommend this company and will use them again as they were a pleasure to deal with Margaret Healy

I was visiting at my friends and spilled wine on my friends rug. This company picked up the rug, did something called a deep stain removal and voila wine stain gone. Highly recommend.

Super great service. Picked up my dirty rugs and delivered them back super clean. Manny is a great driver!

I was pleasantly surprised at the results achieved at cleaning a tough stain on my sisal area rug! Bravo! Plus, I so appreciated the service and communications from Safia to keep me posted along the way. They even text messaged me to forewarn / remind of pick up and return. All around a business I would recommend and frequent again for care and repair needs.

Fantastic experience, they are super efficient, and my rugs were cleaned better than I had hoped for. Very easy, one call, they picked up and delivered, notified me so I knew they were on their way. I will definitely use them again

This company can clean almost anything—a great place to take your designer leather bag for repair.

Very impressive service and workmanship! Would hire again for sure!

Got a rug cleaned here in Nov 2021. They were fantastic to deal with. Picked up the rug from Downtown Toronto, and returned it after it was cleaned. Came back like new. Would definitely recommend.

Great service. Rugs always come back clean and shiny looking.

Richard was great. He set expectations on what could be achieved at the outset and then got to work. Everything was sorted with minimum fuss and in under 30 minutes. I highly recommend using Love Your Rug!

I requested a rug to be picked up for cleaning. Safia helped me and she was great! Truck will pick up in two days 🙂

Excellent service from Safia and rug returned as new. Highly recommend this company

Love Your Rug was a pleasure to work with. It was a great experience from start to finish - all staff, including Safia, were very friendly and helpful.

Sheepskin carpet cleaning is not offered at all places; it is specialized. I trust my antique carpets to a specific place, but had no where to clean my sheepskin rugs. I had the luck of being advised to approach this company and they did an excellent job. These rugs are more common in Australia and elsewhere and there are many more providers for cleaning and maintenance there, so I expect a certain quality upon return. I was not disappointed with this company here. I will continue to use their services. Absolutely worth investigating. And while it usually needs no mention, because customer service should be exactly that, speaking with Safia was easy, clear and efficient. Everything I appreciate. Genuinely endorse this place for sheepskin cleaning and revitalizing. I cannot wait to get my rugs back. And thanks for making it a quick conservation. So appreciated.

Have them clean my rug annually and recently had my furniture n ducts cleaned by them - very good job

Fast friendly and great service thanks!

Safia at Love Your Rug has been such a pleasure to work with. I will be using this company for all of my rug cleaning needs from here on out. The service is fantastic and the results are wonderful!

They cleaned our wool area rug to our complete satisfaction. I was concerned that it was wool and didn't want any shrinkage and it came back absolutely perfect. The delivery driver helped us take the plastic off and check it on delivery. Overall the service was excellent. Having second rug cleaned this week with help from Safia to arrange pick up, etc.

They were pleasant to deal with, accommodating, on time, promised & delivered rush service & the result was excellent. Based on our first experience; which this was, we would highly recommend them.

My rug looks so amazing!!!. Thank you Safia and the rest of the team for making my rug look brand new. I’m definitely going to recommend this service to everyone I know.

My rugs look fantastic, Safia and the rest of the team were extremely helpful with the whole process. Everything went smooth, my rugs look brand new and they delivered my rugs back to me in one week as promised. Thanks guys I’ll be recommending this service to my family & friends.

My first impression with Love Your Rug was that everyone I dealt with was really cheerful and friendly - EVERY SINGLE ONE. Safia and the team all seemed truly pleased to be talking to me about my rug cleaning! The men they have for pick up and delivery service are very polite and so respectful!! We are so happy with the cleaning service. Our rugs look great! The attention to detail is meticulous and they are always going above and beyond to keep their customers happy. To say I’m satisfied with Love Your Rug is an understatement! I will continue to use them whenever I need excellent and quality service! Definitely recommending them to everyone I know!

Customer service - A1!! Cleaning service - AMAZING!! I cant begin to explain how excellent the service provided to me was. The Love Your Rug team did an excellent job on my rugs. My rugs are so clean that they look brand new!! The team was very friendly, professional, thorough....and best of all they kept me updated through out! I am very impressed with their professionalism and overall work. The friendly service is outstanding, they were able to work around my schedule, even with a short notice and had my rugs delivered right to my front door within a week!!! The cost was reasonable and we have no reason to look elsewhere for our carpet cleaning service. They really are the best!! Big thanks to Safia and the rest of the team!! I will always recommend them to my family and friends, keep up the great work guys!!

Great service from start to finish. The staff were professional and very helpful. Pick up and delivery was great and the two carpets look great. This was a first time for me but I will be using this service again.

I have been a very satisfied customer overall and I have been coming back for their services! Great work and the great convince of pick up and drop off services. Safia thank you.

Excellent service and so easy! I really like that they come pick up the rug and return it when it’s completed. It really can’t get any easier than this. Safia was super helpful! Definitely recommend to family and friends. Great service!

Great customer service. My rug looks awesome

I brought in two rugs that needed cleaning the staff there are extremely helpful and professional. The rugs were returned to me in a timely manner. I was very pleased with the service I received. The transaction went as smooth as possible. I Have recommended their service to multiple friends and family and will definitely use Love your rug again.

I was very happy with their service from beg to end. The staff was professional and my carpets are SUPER CLEAN🤩Thank you

Excellent cleaning and service. I was moving and they agreed to pick up the rug from my old house and deliver it to the new house.

Love your rug is a fantastic way to keep your home tidy and clean. They picked up my large area rug, cleaned it perfectly and dropped it back in a week. I highly recommend love your rug ! Here is my cute puppy on the rug as evidence!

I had a great experience with this cleaning company. The staff was very pleasant and professional to deal with. I gave the wrong rug size by accident for two of my rugs and they still honoured the price quote they gave on the phone even though the rugs were larger in size when they received them. I had used this cleaning company before and they do a great job at deep cleaning the rugs and I like that they hang them to dry which ensures that the rugs are completely dry and odour free when they return them to customers. Excellent service and worth your money.

Love Your Rug is amazing!! I had a professional experience with them. Pickup/dropoff was very quick and easy and the rug turned out beautifully. They were even able to remove a deep pet stain!

This was my first time using a carpet cleaning company. My rug was picked up within 24 hours and returned to me in a week. It looks good as new and I couldn't be happier. I can't say enough good things about this company. The staff was great to deal with and they exceeded my expectations. Thank You!!

Love love love! My living room rug looks like new and I didn't think it was possible, since it had chalk marks, food stains and all kinds of stuff. Impossible not to get it dirty with little kids. I highly recommend this company and only will use them going forward.

Stellar customer service (great communication and delivery/pick-up service). Thank you for rejuvenating my rug and removing the stubborn pet stains…just like new again!

Great customer service! Their pricing makes sense... Alot cheaper to cleaner than to replace. We have used them a couple times now and they pick up and deliver... And notify you exactly when this will happen. Great experience both times!

Wow my wool white area rug is so clean and bright white again. Very professional business and the results are fabulous. Thanks

We had forgotten how vibrant the colors of our rugs were with all of the cat hair in them over the past decade. Thanks to Love Your Rugs we have rugs that look and feel new again. Great!

Very good service

This is the second time I have used this company. They pick up your rug and deliver it. They do a wonderful job and there price is right.

I gave them a rug that was going to go into the garbage. It came out brand new! Excellent service, great price, very professional!

Professional and thorough. After completing the online form, I was contacted to arrange a pickup for my rug. They cleaned my rug and returned it withing days. Great job Love Your Rug! I highly recommend and will be using their services again!

This is really a 5 star business there service is 5 star, my rug came back brand new. I didn’t doubt it but didn’t think it would look brand new. Will send rest of rugs after new year.

I will now use this company for all my area rug cleaning. Such a great price, great service and fantastic job. Pick up and drop off was prompt. Rush order completed on time. Communication excellent.

They were amazing from pick up to drop off! Also my rug is clean and smells great... Very happy customer.

Great place

This is a great service to use, especially if you don’t have a car. The communication is great, and they pickup and drop off your rug. Would highly recommend this service for carpet cleaning !

Absolutely amazing job they look fantastic. Delivery and set up was great really appreciate the help as husband recovering from surgery. I would highly recommend you to all our family and friends. Thanks for a great job

Wow. I am so pleasantly surprise by the amazing A to Z service I got! Seamless process from pick up to drop off of my outdoor rug. The rug was quite dirty and came back spotless. Email and phone communication was excellent. I will definitely use their service again!!

Rug came out showroom ready. Fair pricing and great customer service.

Our rug cleaning experience was awesome..we will definitely use Love Your Rug again.

Excellent service. Thank you Love Your Rug team.

So happy with my super clean rug! It looks brand new. I also love how they pick it up and return it. Stress free and amazing results.

Great service , all the staff is very friendly and professional . I took my wedding dress to get some alterations by Ana María and she was just wonderful , she made me feel like a million dollars by her kind words . There is a lady who also takes care of the wedding dresses and she’s also wonderful . I recommend them 100%

I can recommend this rug cleaning company with pleasure. My area rug had pet stains, dirty traffic paths and water marks. I was afraid it would not be salvageable but they listened to my concerns, and promised to keep me informed if there were any problems. They did recommend an extra step to remove the pet odors and I agreed as the pricing was fair. The rug was was returned quickly, wrapped, and as good as new. I would use this company again without hesitation.

Rug being picked up in 1 week. Will keep you posted

After seeing their billboards across the city, I decided to get my rug cleaned. It couldn’t have gone more smoothly. A wonderful gentleman came and picked it up. They did an amazing job and dropped it right off at the house. And they are very reasonably priced. Cheaper than dry cleaners and you don’t have to drag the thing. Amazing service!

Great staff, rug cleaning excellent. Communication poor. Was told 3 weeks was actually 7. Called several times. Was told I would get a call back. Didn't happen. Got worried they lost the rug. Tracking item seems to be the issue. Fix that and its 2 thumbs up but for now a 3 star. UPDATE, October 7,2021. Sent the rug back a second time. Wow what a difference! Rug cleaning and staff still excellent but communication and return time now exceeds other businesses. Love your rug, I now love your service more. Well done!

One of the best rug services you can get, I called them because I needed to clean 4 different sized rugs. I was surprised by the service they provided, so precise, so professional, they provide you with a link so you can follow the detailed cleaning process step by step. They pick it up for you and clean, fix or restore your rugs, they also deliver it back to you rolled and wrapped very professionally done.The results actually acceded my expectations, I enjoyed the service and I really recommend this company to take care of your precious items.

I had two severely stained (older, incontinent dog) area rugs cleaned. They now look brand new and smell wonderful.

I was searching online for a carpet cleaner to have runners and and area rug cleaner and repaired. I delivered the rugs to their location rather than wait for a pickup. I was extremely satisfied with the quality of the cleaning, the repair to my area rug. I found the price for the cleaning and repair to be very reasonable. I would highly recommend this company.

When our cottage flooded this summer, our large, very old area rug did not fare well. After drying it as well as we could, it was dirty and still very smelly. Bringing it home in my car, I spoke with someone at Love your Rug, and dropped it off directly. I was treated very well from the start. My rug was carried in, measured, and a fair price given. I asked for it to be delivered to my home. It was delivered promptly, as promised, with emails informing me as to timing. It was a pleasure to unroll my fresh-smelling, clean soft rug. Service and cleaning was great, start to finish!

Absolutely wonderful.pickup and delivery and so reasonably priced!

Great customer service with pick up and drop facility. My 2 Rugs are nicely cleaned and met my expectation.

Love Your Carpet did a fantastic job. Easy to deal with on-line & phone. Carpet came back like new. Will definitely use them again. Tip: cleaning your carpet in the driveway with a pressure washer, like the guy on YouTube, is a REALLY BAD IDEA!!

I had an old persian rug with pet stains I thought I would have to throw it out I paid a little extra however they were able to remove the stain and the rug is soft again. There is an extra service for rug dying to make the rugs look new again which I might use in the future. I would use this cleaning service again.

Great experience with Love Your Rug. I had an emergency (friend's rug staining disaster) and they removed the stains and then painstaking re-coloured the effected sections fibre by fibre. It was a lot of work snd cost a fair bit, but was done perfectly when that was the only acceptable result. Highly recommend.

Amazing service, booked online, got a call to confirm, guy came early morning took the rug, after 5 day got a call regarding payment and delivery, next day morning got the delivery. This how straight and easy is to avail their service. Highly recommend for anyone who wants hassle free service. Might feel a little expensive, but all I can say is you get what you pay for.

Fast and convenient. Had my rugs delivered back to me in exactly 1 week.

Convenient, easy to use service and kept me posted on delivery status and everything.

Fantastic service and great people to deal with . Totally happy !!

Recently moved into a home and wanted to have 2 large rugs & 3 small rugs cleaned... after seeing the ads on local TV over and over I knew right away to contact Love You Rug. I was not disappointed... they arranged pick up at our house which was out of town, great friendly service by their driver who tagged each item to link it to our address. When we got the rugs back you can tell the big difference from before to after! Clean, smooth and brand new feel to them. Tony and his team are great - very impressed with the quality! Well done... Love Your Rug is a goto spot for any needs! Thank you all!

Always professional and great prices with pickup and drop off included.

Always use them. thay are great people who take good care of your products .

Amazing job my rug came back so beautiful 😍.

Excellent service.

Great job guys, my rugs and blinds look brand new again

Awesome service. The people at the counter were very nice and professional. They're service is way above par and definitely did their best to get all the stains out of my carpets. I am more than satisfied with their service. And the guys in the back looked like they were enjoying their work, that says a lot. Definitely my go to guys from now on!

We called for a stained rug from an accident of late night milk and cereal. Customer Setvice quickly arranged a pick up of our rug in Orangeville following all covid protocols. A few days later the rug was ready for delivery back to our home. SERVICE and QUALITY is seamless! Thank you Love your Rug!!!

As the previous President of the Black Angus Steakhouse located in Etobicoke from 1964. I would like to compliment Tony Kantzavelos, the owner for always looking after all my referrals. His bespoke service and care is unique in today’s business world. Thank you Tony.

I had two area rugs cleaned and scotch guarded, one with a repair. Carpets were returned like new . staff helpful and professional. definitely 5 out of 5 for this rug cleaning company.

Good service nice staff very good work

Great service. But longer turn around than I expected. (7days)

I had a terrible tear in an expensive leather jacket. They repaired it so that now you really have to look hard to see that there was any damage. I appreciated having the jacket picked up and returned. The whole process was handled professionally and was all that i hoped it would be.

Great service at great prices. We met the owner Tony who was full of so much knowledge and wisdom. Keep it up guys !!!

Unbelievable Job !! We had 3 area carpets done and Love Your Rug did not disappoint us !! Fantastic Job !! Thank you

We were getting ready to throw out our 5 x 7 area rug due to dog urine stains and came across an add from Love Your Rug so we thought we would let them try to clean it but had no high expectations. The end result was unbelievable. The rug looks like brand new again and they offered free pick-up & delivery. We will definitely use them again for any future rug cleaning.

Without a doubt, one of the best customer service experiences I've had. From start - email inquiry - to finish - restored vintage shearling coat. Anna and Kate in customer service were an absolute delight. Friendly, accommodating and kind. And Tony...great work. I was going to toss my husband's vintage ankle length shearling coat. It was finished. He loves this coat so much, I decided to give it a second chance. Super glad I did. The coat looks amazing and he was so surprised for Christmas. Thank you all so much.You certainly made this the best Christmas for us. Highly recommend you.

Got three rugs picked up, cleaned, and delivered. Two of the rugs had bad stains (that another popular rug cleaner in the city couldn't get out) that we thought wouldn't come out, but customer service called us to discuss and for an extra fee did extra stain removal treatment. The two stained rugs are now good as new and we couldn't be happier. The service isn't cheap, but we definitely feel that the quality and service was worth it. Coupled with pick up and drop off, using them again would be a no brainer.

Great value for the service. I would highly recommend to a friend or family member

Incredible job and the service is second-to-none highly recommend!

Why throw out your favourite damaged coat or purse when it can be restored to almost new condition? The staff here are magical! They can tackle any request. They did an amazing job for me! Thanks Tony and Anna Maria, you are the best! 🤗

I fully recommend this company . They are very reasonably priced, very reliable. Both Kathy and Jenny are great with customer service. My hand knotted Persian rug came back looking brand new. I am very happy with the job and aim to use Love Your Rug Cleaning for future needs.

From my first phone call to delivery, I'm very impressed with this company. My rugs look better than new. Thank you!

Had a wonderful experience would recommend this place to anyone. Anna Maria and her staff where of the utmost courtesy, knowledgeable and very friendly

I highly recommend this company. They did an amazing job on my wool rug. My rug was picked up by a pleasant young man and was delivered back to me within the time promised.

Luv your Rug did an amazing Job! From the staff to the cleaning of my carpets, Hats off ….. Thank you . (CLYDE)

We have 2 rugs that we have had cleaned by other companies in the past. I chose to have Love your Rug take care of them this time in part because they would do contactless pick up and drop off. Our rugs returned today and they look amazing.we even had small stains and marks that had never been removed in the past and we just leaned to live with them, not this time. It’s like having new rugs. We will definitely use them again for our rugs but also any other service we need that they provide. Great job, friendly professional staff from answering the phones to delivery, great team and impeccable service.

I was delighted to find out that Love Your Rug would deliver to my home in London. The pink area rug from my mom's apartment had nicotine stains and needed some taping on the edges. It's beautiful and I would highly recommend them!

They cleaned both my rugs but it was returned after the cleaning with some damages to the border and edges of both my rugs. I called the company with my complaint and they promptly made arrangements to have the rugs picked up for repairs to the damaged areas, which was very impressive. I got my rugs back two days ago after 2 weeks and I must say they did an excellent job of repairing the damage areas, I can't even tell where the damage was. Thank you so much Love you rug for doing such a great job, I will definitely recommend your company for a job well done. Bibi.M. Scarborough

This company does exactly what they say they are going to do, on time and at a reasonable price. A+

Wow! I brought in four very dirty, badly stained WHITE dining room chairs with little to no hope of them being salvageable. To my amazement, they were. They look like new now ! Can't thank you enough.

Great company & customer service. Sent in a handmade rug and it can back sparkling & better than when I bought it from the Wayfair 3 years ago!! Highly recommended!

Quick professional service, with free shipping!!!!

Thank you Love your Rug! We we're given a 40+ year old wool rug and you made it look new again! Easy pick up and drop off in Angus , VERY affordable price and your customer service is the best (Odie )

A little kid coloured all over my white rug. I contacted these guys, dropped my rug off and was explained the process in detail. Very professional and excellent service. I picked up my rug today and it looks better then it did when I first bought it. These guys are great and I will be using their other suite of services in the future! 1 year later: I got my rug cleaned again from these guys and it was done thoroughly and the customer service was amazing!!! This is one of those businesses that you utilize for the rest of your life. Their service during Covid-19 has been exceptional. You really can’t go wrong with these guys.

Their rug cleaning is impressive, quick and excellent. Highly recommend.

Got my living room rug cleaned. It is almost 4 years old I have 3 kids and 2 dogs so it was definitely in need of a clean. I couldn’t believe how great it was. It was like a new rug! This was done during this pandemic and they were very professional and kept to physical distancing with porch pick up and drop off. Will definitely use them again .

Our carpet is 100% hand woven wool, so you could imagine the use of it over a year. It was so bad that I spent almost 2 hours trying to manually pull the extra lint off of it and spot clean But no luck . My bf found these guys online and not only did they provide a pick up and drop off option but when I saw my rug I couldn’t believe they were able to pull this off !!! My rug looks brand new !! Would 100% be Calling them again when the time comes. Thanks again !!!

I highly recommend this company for all the things you love! I was very impressed with their customer service, knowledgeable staff and reasonable prices.

I was very happy with how my six rugs looked after having them cleaned. Delivery and pickup of the rugs was on-time and professional. Their customer service was excellent and I would happily recommend their services.

Love the friendly and courteous staff and the professionalism was great! They really know their stuff, I learned a lot about my carpets. Love the fact that they come pickup and deliver the rugs, they even helped me put them back down on my floors! Highly recommend them to anyone!

Great service and they always do an awesome job cleaning my rugs.

Very quick and convenient! They picked up, and delivered my dress with no hassle. Best thing is they got all the sand stains off my destination wedding dress. Would definitely recommend.

Love the job they did in getting a dog urine stain out of our wool and bamboo silk carpet, especially after I made it worse by using our steam cleaner on it. I was told upfront that if it didn't come out with the standard cleaning their stain experts would do their magic on it. I was prepared to pay for that extra work but it wasn't necessary. I highly recommend Love Your Rug Cleaning.

Great courteous service.

I can't believe how clean my rug is now. It looks brand new. And excellent service.

Had my 10 year old 8x10’ area rug picked up, cleaned, and delivered from my downtown condo for around $150 including tax. It was seamless service and my rug looks great. Highly recommend. More details below. I used their instant quote feature on the website which quoted $150 + $50 if I wanted them to pick up. I didn’t respond and continued to shop around and they emailed me about a week later offering free pick up/delivery. So I said yes and they called me to arrange. We arranged a early morning pickup (7am, conveniently before I left for work), the guy came up to my unit and carried out my rug (they asked me to have it rolled). A week later they arranged to have it returned, also at 7am. They carried it up and I paid with my credit card. I cut the plastic open to look at the rug and it looks great. Previously it was filled with dirt, stains, and was gross. Now it’s clean and fluffed again. It doesn’t look brand new but it looks really good again. I’m quite happy.

I snuggled my rug after it came back, that's how awesome it was.

Really impressed with the service. We were going to throw out our $900 wool knitted rug because it was so filthy with dust in the cracks. We had tried everything to clean it. Love Your Rug picked it up and dropped it back clean within 7 days! We were so impressed. Will definitely use them again!

Outstanding service! Picked up and delivered our family heirloom Persian rug. I don't know how they did it but the colours were renewed and the small repairs they did were impeccable. Very reasonable for the quality and amount of work they put into our very beloved rug. It hasn't looked this good in years!

Great team and great service. Love your rug has cleaned 4 badly stained rugs for us and they look like new each time. From pick-up to delivery, my wife and I highly recommend love your rug!

My carpet looks like new again! Excellent service, so easy! Daniel picked up and dropped off, called me before, carried the rug upstairs for me, very pleasant. My carpet came back looking like new again! Absolutely worth the money! Great job, very happy, thank you!

Soon to be bride, was referred to this establishment by my bridal store. The alterations to my maid of honor, bridesmaids dresses and mother of the bride's dress are all being done here. Friendly staff, im sure they will do a wonderful job with all the alterations.

Best in town.

Had two rugs that were well used by preschoolers and had been cleaned by other companies. Love your rug did an amazing job and brought life to two 12 year old rugs. We can hold off purchasing new rugs for at least another two years. Love that they picked up and dropped off too! Great job!

Fast pickup and great service and very reasonable pricing.

Brilliant service, lovely people, great prices!

Went in with a zipper problem. I was attended to right away by Yasim. She was very professional and took the time to understand the issue, addressed it right away and I was done in no time. I very strongly recommend this place for all services that they offer.

I sent 3 rugs out to be cleaned. All were done exceptionally well. The young man that delivered them back kindly carried the larger of the 3 up to my unit. VERY VERY happy with their service.

Amazing place of business. Dropped off my rug to be cleaned. I was so impressed with the place, and after talking to the owner I drove back home to pick up a leather jacket that needed cleaning and coloring in purple.

Have a rug that’s been in my family for years, was so upset that we had a large stain on it after a get together. I contacted love your rug and spoke to tony he was so great to deal with. Very helpful ! They were able to get the stain out and looks better than before. Can’t reccomend them enough. Thank you!

We had a very hard blood stain to get out and the team came out a removed it... looks like nothing ever happened!... took the time to drive in a snow storm to come by. Amazing ... totally recommend!!

Love your Rug was recommended by a friend and they definitely did not disappoint. Rug came back looking like new. Amazing customer service!

Excellent cleaning work done on my 2 synthetics rugs. Excellent customer service! My rugs are clean and look close to new. The price is fair!

Our area rugs got damaged in a basement flood. I called Love Your Rug for help. They picked up the rugs and returned them as good as new. The service was very convenient and reasonably priced. The Love Your Rug customer service team was outstanding! I would highly recommend them to anyone who needs area rug cleaning. The team is professional, conscientious and friendly.

I have a 100% viscose rug and had spilled a pink drink on it about a year ago which had discoloured and matted the rug in that spot. After reading up on viscose rugs and finding out that it is a very delicate material that often discolours even if water is spilled on it, i was so discouraged and disappointed that my area rug will never look great again. I searched on google and found LoveYourRug. I read the reviews and read up on their services, etc and decided to call and schedule a pick up (as i live in Oshawa). They have a specific day that they are in the Oshawa area (a 3 hour window) which worked out perfectly with my work schedule. The driver called about 30 minutes before he arrived on the pick up day and on drop off day (at the top of the 3 hour window for both pick up and drop off), which was great! I received a call from a representative when they received and assessed my area rug and the lady explained that the spot with the stain will not go back to it's original state but, that they will try their best to restore the fluffiness. I was okay with this as i knew it had been like that for a while and it seemed next to impossible to restore. I received my area rug today and to my surprise and delight, it looked pretty close to brand new! I am so happy that LoveYourRug was able to clean and restore my area rug within 2 weeks (I originally was told it may take 3-5 weeks). I would absolutely recommend their services to anyone and i will definitely be using their services in the future!

Love Your Rug closes at 4:00 pm on Saturdays and we started at 3:00 pm from downtown. All roads towards west had traffic congestion, it was impossible to make it by 4:00. We called and requested - Kathy was nice on phone, they stayed open and took our rug. It felt like working with real human beings, Kathy and Tony were great and we had an awesome chat. We felt they are trust worthy and reliable.

Thank you so very much to Jared and team!! I thought our rugs were beyond repair from dog damage (chewed edges and urine) and an enormous amount of sand from living in the Middle East for many years. I decided to spend a little bit of money to see if these expensive carpets could be saved and I have to say that Love Your Rug totally surpassed my expectations, from cleaning and repairing through to AMAZING customer service. Thank you again so very, very much!

I visited their website to request a quote to clean my synthetic (shag?) area rug and was contacted via email in under an hour by Kathy. There was some back and forth communication and all of her responses were very prompt. I needed the rug cleaned and I was in a rush. On Monday early morning as soon as I said "let's proceed, come by and pick up", the driver came in his truck in about under hour. I was going to give my wife a heads up but the driver showed up before I can even tell her what was going on. Since I needed the cleaned, the arrangement was that if it dried on time, they would deliver it otherwise I go and pick it up. I received a call later that week information me that the rug was ready, however the rug finished drying right after the delivery truck left. The person on the phone said that I can come pick up, but they also have a driver or someone who lived in my area and was willing to deliver it to my house when he finished work. I went with the ladder option. I got home, I saw the rug wrapped in plastic. I unrolled it and it looked amazing!!! It actually looked and felt almost brand new. There were parts of the rug that felt flat from all the foot traffic before I gave it to them. It came back soft and "fluffy" again! I only called two places for a quote. To ME I thought it was a little pricey to have a rug cleaned, but without knowing how much other places charge, I cannot tell whether their prices are average, below or higher. Regardless, I'm really happy with the end result. Thank you to Kathy and everyone at Love Your Rug!!!

Our cat had torn into the structure of a much beloved (and expensive !) rug. I thought it was doomed. I contacted loveyourrug.ca with a picture. Kathy got back to me right away with an estimate which was very reasonable. They picked up my rug at my door, took it in, and actually did the repair for less than the estimate! My rug was back at my door only two weeks after I agreed to the work, and the repair is seamless. I would not hesitate to use their service again or to recommend them to anyone who thinks their rugs are beyond repair!

Great dedicated employees and owners were amazing and helpful. Service and quality 👌

Great service

Great service and rug looks brand new!

I was looking for a wedding gown preservation kit and found this cleaning service online. I came to their Etobicoke location and I was thrilled with my experience. I spoke to 3 of their staff members while there and they were all so friendly and helpful! Just a positive atmosphere all around. I will definitely be coming back and would recommend them.

Excellent service received today from loveyourrugs! Superb customer service combined with exceptionally speedy cleaning - I highly recommend Tony and his team. Thank you for a job really well done.

Love Your Rug did a fabulous job cleaning our rug. It looks brand new! I will definitely use them in the future.

When i had my carpets cleaned last year I noticed some remaining stains on one main carpet. I contacted Love Your Rug and Kathy responded immediately and offered to redo the cleaning immediately. Since they were for seasonal use and i had to use them immediately i could not do that. Kathy said " go ahead, use them this season and we will clean all them (all 8 pieces) next fall"! No questions asked, no hesitation, just great service. I though this was very generous. This fall I contacted Kathy and sent the carpets for cleaning. They came back two weeks early in perfect condition. No charge. This is was GREAT CUSTOMER SERVICE is all about! Great PR Kathy. A very happy customer.

I got one of my rugs done last week and these people were amazing! I have told many friends about you and highly recommend you

Thank you so much! So happy with the service.

My rug looks great such great customer service loved the pick up and delivery thank you TLC!!! 🙂

Thanks for all the extra care and making a customer feel appreciated. Never thought the wine stains were coming out of my rug but you guys work miracles

Thank you so much for taking special care of my rug! It has never looked better. Staff is very friendly, overall amazing experience

My rug had mould and thanks to the people at love your rug it's now sanitized and smelling great thank you so much team at love your rug.

Friendly and fast! I had a large stain on my rug and was unable to get it out, I've tried everything and only managed to lighten it. Finally decided to take it to love your rug and they had it looking brand new.

Great work with my rugs , Thanks TLC

I had an absolutely incredible experience with love your rug. The service was great, and my area rug looks like brand new. Definitely bringing more items back in the future! Great job Love Your Rug:)

I have a dog that urinates on my rug all the time. I had my rug cleaned at with u guys and it was great. Thank you.

Exceptional service. Well organized and very professional. The work was completed above standards and I won't hesitate to tell family and friends about love your rug. The best thing about them is that I can use an assortment of other great services too! Sending my wifes Uggs boots for a clean. Thank you Chris

Thanks for making my rugs look like new again would definitely recommend to family and friends. Thanks Julie for your help!!

I went to love your rug to get my persian rug cleaned... as I have pets and they have tracked in so much hair and dirt. I spoke with julie over the phone she was very friendly, helpful and knowledgeable. She knew how to answer all my questions without having to look for more information. She advised me that there was pick up and delivery which I was not aware of and I took advantage of. When I received my rug I was vey happy with the finish results. Good job Julie and love your rug keep up the good work I will be returning.

Very professional, courteous, polite and prompt. As good as you could ever hope for. Would definitely use again, and wouldn't hesitate to recommend this company.

Rug cleaning was fantastic. Wonderful delivery device and great customer service. My rug had damaged fringes and thought it couldn't be saved then found out they offer rug repairs at good rates and the rug looks like new again.

Loved the service, they did a good job and really friendly customer service!

Helped me out with an issue i had with our rug, when nobody else said they could do anything about. Talk to Julie, very proffesional and will give you the right advice. Thank you for all your help

This company does fantastic rug cleaning! So professional and so friendly, glad I found you guys thanks for all the help with my rugs!

Best customers service ever, Julie convinced me that their quality of work would satisfied me 100% and she was right!! fast service, i would recommend it to everyone.

RESPECT ! from the moment I made the call to Love Your Rug until the time I closed the door behind the drivers... I was so IMPRESSED. Each point of contact was exceptional. I actually believe they treated my carpet like it was for someone in their own family. I felt that everyone I spoke with cared for the company and with that, every moment seemed flawless for me. They went above and beyond accommodating me - from the pick up and drop off at two different locations, the timing of the pick ups, the follow up phone calls, not having to repeat myself and knowing "they got it right the first time". (not to mention that fact my area rug looks brand new) I never really believe in many reviews I read nowadays simply because anyone can write a glowing review. With that said, it my heartfelt wish that people believe what I say. This company has good old fashioned respect as their foundation. I highly recommend this company for your rug cleaning, furniture cleaning and repair, and everyday dry cleaning. They will treat your property like it was their very own. Thanks to Love Your Rug... I feel inspired knowing great companies still value the customer !

I brought in a leather jacket that I stopped wearing due to it not fitting well. Tony took a look at it and within minutes was able to identify what needed to be done. He's a very friendly, professional, and easy-to-work-with type of guy and altered my jacket for a very decent price in a short amount of time. I highly recommend Tony and his team to anyone looking for help in any type of alterations. The jacket fits great and received the wifey's stamp of approval! (that's not easy to get). Thanks Tony!!

I recently had a flood in my basement and my expensive rug was damaged i was convinced it had to be thrown out as told by other cleaning companies. I found this place Love your Rug in Toronto and when i went in i was greeted by Julie the Customer Service Manager who told me the damage to my Rug would be NO PROBLEMM and asked me to give them 2 weeks with it after 2 weeks and updated phone calls by Julie my Rug was returned back to me in, i feel better condition than when it was bought many years ago. I cant wait to use there other services and now has become my permanent cleaners i would recommend this place to anyone. Regards Sat

Our Canada Goose jackets look brand new every spring ready for the next winter. Also must say my Stuart Weitzman suede boots got a fair share of salt stains this past winter and came back to life after one cleaning 🙂 🙂 🙂

Iv been taking my rugs for cleaning every year for the past 3 years and they aways do an excellent job with my persian rugs. Thanks Love Your Rug!

Amazing place for leather. I rode all the way to Key West in my motorbike jacket through rain, ridiculous heat and more bugs than I care to admit. It was filthy and did not smell great by the time I came back. A short visit to Love Your Leather/Rug, and it was literally like new. They cleaned, deodorized, re-dyed, and moisturised my jacket and I could not believe how much better it looked. If your leather looks tired, dirty or old, I strongly recommend you bring it here instead of getting a new one.

I just received my Persian rugs from Love Your Rug and I was very impressed because I did not think that they would be able to remove a cigarette burn stain but the stain is completely gone! If you need rug repair in the Greater Toronto Area call Love Your Rug. Thank you Tony!

Why does my rug have an unpleasant scent after being cleaning? We also paid for a protector which I assume is similar to scotch-guard but water drained straight through during a small test spot. I’m wondering if the water or solution is filtered and recycled which may explain the scent. Hoping for a response.

Edit: the owner called me and tried to make this right. That's pretty big. I was quoted $65+HST for some of my hockey gear to be cleaned in 3-4 days. After I emailed customer service, they confirmed I could go to the North York location. I arrive and they tell me there would be a $20 "rush charge" to finish it within 6 days, and wouldn't do it at the North York location.

I had a wonderful experience with Love Your Rug. Good price, nice customer service, and very happy with the results.

a great service at a very reasonable cost

Experts in cleaning

Pretty affordable.

We are very pleased with the results of our rug cleaning. Odour removal must have been complete as cats no longer are interested in the rug. Pick up and drop off went smoothly and return time was as promised. Many thanks.

Great customer service - great final product - would definitely recommend - only reason I didn't give 5star is because I believe there is always room to improve.

Good experience with Love your Rug. Smooth pick-up and drop-off services. Really appreciated this service since I have a hectic schedule in the week and never have time to go to the dry cleaners.

My rugs were clean and soft on return They efficiently communicated co cerns and asked input before proceeding. Pick and delivery great.

I’ve used them once before in the past and they did a great job on my carpet. I appreciate the service of pick-up/drop off but seriously, dropping my rug off at 7 am with no warning is ridiculous to me. I was told there would be a delivery today but not at 7 am. The sun isn’t even up and the centre isn’t even opened yet. Would have loved to have been given a time frame of when they’d be here so I could have been prepared and I wouldn’t have been woken up while sick in bed.

I had my wedding dress clean and preserved. The customer support was exceptional. Kathy and Tony are the best. It took abit if time to get it done but they were honest about the wait time. Overall great service 👍🏽

Took my winter coat to have a zipper replaced. They did a great job on the zipper, but my coat came back stinking of ciggarettes. Edit: I appreciate the response, thank you.

I was very pleased with the careful attention Love Your Rug paid to my rug. I also appreciated their suggestion to mend some areas that were worn and the rug had never looked better when I picked it up.

Good customer service,decently priced. We were happy with the results.

Recommendation! Convenience, reliable and professional service. Affordable. Cleaned 2 Persian Rugs with no damage.

Excellent cleaning. Expensive however.

Had an issue with the customer service and handling but Tony came through to make it right. That's attentive to clients concerns. I was done but now I think I have been won over.

UPDATE: After being contacted by phone by a customer service representative, I've decided to up the rating to 4 stars solely because of the excellent support provided by the individual. Made special arrangements for pick-up and delivery. Upon pick-up, luckily my husband was home because they did not come prepared. Delivery was supposed to be at a different address (part of instructions provided upon placing the order over the phone) however if I did not call them, they would have delivered it to the wrong address. All I got in return was "oh yes I'm seeing a note here should I update the address?" Seriously?! Why would you NOT check your notes?? Finally after speaking with them MULTIPLE times and confirming that I wanted the rug to be brought inside upon delivery, the driver leaves it on the porch. FOLLOWING INSTRUCTIONS AND COMMUNICATION WITH DRIVERS NEEDS TO BE IMPROVED.

After a little hiccup which was addressed in a timely manner by Kathy and owner Tony, all was made right. I would recommend the service. Great delivery by Moni, extremely courteous! Yes they ❤️ your rug!

A bit more than I expected to pay BUT great result and mostly convenient service. Pick up showed up 5 hours outside of agreed upon window. Otherwise a smooth process and great result

The quality of the rug cleaning is phenomenal! I am thoroughly impressed as an old rug looks and feels brand new again. Also I am please with the price and feel it was fair. It did need to make multiple calls to get the rugs picked up and delivered. I called 4 times in total even after using the online form to place and order and receiving a response via email. Be prepared to call so coordinate pick up and drop off or else nothing will happen. It took two people and a manager to get my order initiated for some reason. I got the sense that their systems or back office processes were not effective. That said the end product is spectacular.

Great service

friendly, fast service, good work

Pickup and drop off was very easy, they come right to your house with no hassle. I would say that they should work on communicating by phone if there is a change of what day the pickup will be made. My only complaint is that my rug is maybe 80% clean. I initially sent in my rug because it had a faint smell of dog pee (which I told them twice and included on the form). My rug still faintly smells like dog pee in the same spot where the mess was made and I overall don’t think the rug smell fresh. It is a shag rug but I think abit of a deeper clean could have been done.

They did a good job.They did remove a stain on the carpet not sure what they used, but now I have white circle mark on my carpet. You can see it in the pictures I posted

We cleaned two rug with this company this spring. Everything went well with pick up and delivery, despite the changing quates once they received the rugs, I was happy with the service. However, once we unwrapped one of the rugs, I noticed some of its threads were pulled out in multiple places and also big chunks durty dust were stuck to the rug. I emailed our concerns to them along with the pictures but had not heard back from them. It is unfortunate that they do not take responsibility for damaing the rug. I was hoping to have the repeat cleaning done with them. Be careful as this may happen to you as well. After the post above, I was contacted by their team member and they picked up the the rug to fix. So, updating the rating accordingly.

It was an okay service. One of my rugs was still dirty afterwards. Not sure if I would use them again to be honest.

Cathy set my appointment the same day, picked up in a timely manner and Mike the driver was extremely courtesy and friendly. Their ad states 5-7 business days, but it took longer and I needed to call in to confirm the where abouts of my rug. Cathysaid she'd follow up within 24hrs. Which she did. Once it was time to pay I spoke to a young lady who was quite dismissive as I noted that the turn around time was lengthy and asked what they were going to do in regards to this: " you can pay the full payment via etransfer, credit, etc". Once I again rephrased the question she asked abruptly "which method". I had to advise her she ignored my question. Before she could finish even asking me "what was your " she cut herself off and reiterated that "depending on the day it sometimes takes longer and that I should have been advised. " Do you have any other questions? And, she ended with a thank you for using Love Your Rug. End of the day they didn't adhere to the time frame and the young lady wasn't the most pleasant. But, Mike and Cathy have excellent customer service.

I was a little surprised when they asked me if wanted an enzyme treatment for my rug, but didn't let me know until after that it would be an additional $75 for this service. This is after I had already given them my credit card details for the $150 cleaning fee. It seems slightly disorganized and a touch dishonest.

EDIT 2: Yes, your employee gave me no time-frame as to when your driver would arrive. I received an email at 8:52AM letting me know that the driver had left already. I was downstairs at my gym, not expecting it to arrive that early. Maybe you should instruct your employee to give time-frames of arrival so customers can prepare. I guess I will be picking up my rug because I refuse to pay an extra $55. Thanks for everything! (Not really but, ya) EDIT: Hi Tony, I did speak with someone. Someone on your team promised me I will get a phone call back the same day regarding the colour correction, and yet no one contacted me once again. The next day Anna reached out, and at that point I cancelled the colour correction and I just want my rug back as soon as possible. Im sorry but I will not be returning as a customer. So far my impression of this company is not good. I had my rug picked up Nov 28th, and today is Dec 12th and I still don’t have my rug back. The worst part is I have had zero contact from them. I had already discussed and authorized to go ahead with staining/colour correction with someone, and they told me they would contact me once the rug was cleaned to confirm the adjusted price etc, which was fine. It has been 2 weeks now, so I finally contacted them to see what’s going on. Turns out my rug is just sitting somewhere in a room in their facility. I’m assuming they were waiting to proceed with the colour correction, but no one had actually contacted me to give them the okay to proceed, so my rug was just sitting there waiting. Good thing I called them or else who knows when they would’ve remembered to finish my rug. I’m sure their cleaning service is great, but as for turn around time and communication, I am not impressed.

Terrible experience. My sheepskin rug was picked up and washed by Loveyourrug. It was returned to me with an offensive chemical detergent smell. When I listed my house, the rug could not even be placed in my home since the heavy detergent smell overpowered any space it was in. Airing the rug outside has not helped so now, after 9 months, my sheepskin rug sits in a box in the garage, useless to me. I could never let my newborn baby lay on it with the heavy odour coming from it. When I attempted to raise the issue, the company rep commented that scent free detergent is used, more-less denying that the issue originated from the cleaning. My rug was not sent in with this chemical detergent odour so the only place it could have come from is the cleaning process. 100% satisfaction guarantee is untrue.

My stains on carpet showed up after a month. Looks like They just cleaned superficially. Not recommending

I was at first quite excited, but by the end of my experience was very disappointed with Love Your Rug. I would not recommend.

Did they do a great job cleaning my rug? Yes. Is the customer service awful? Yes. I had an unpleasant conversation with a women named Kathy, and Stephanie I believe, who sounded annoyed that they have to answer phone calls. These customer service representatives spoke over me (interrupted and spoke over me when I was talking) huffed and puffed when I asked questions, and spoke down to me in a condescending manner. It completely soured my experience, and I will not be a retuning customer.

Called in to ask for timeline was told one week. Drove all the way there and the told me 2 weeks as their production would be closed for some unknown reason. I asked why I wasn't notified before driving in with the rug In my car. Asked for discount for the 2 week wait period. Did not agree for any type of discount or gas reimbursement. Place is small and looks sketchy, and unkept. Won't be coming back

A business that is based on extortion. On intake, they told me that my rug appears to be in good shape yet they fill the intake form mentioning discolouration etc. .. few days later, they send me an email that they cleaned the rug yet there are some discolouration that they can clean for extra $50+tax. I already paid $114 initially. If they do good enough service from the beginning, there should be no need for extra service. Also, their website advertise that "if a customer is not satisfied with the rug cleaning or rug repair services, they should let them know and they will re-service the rug at no additional cost" ... this appears to be false advertising since they want to extort more money cause they didn't properly clean the rug!! wish I read the negative reviews about them beforehand.

The service was pointless and the carpet was almost as dirty as when it was taken. The whole reason I sent the carpet in, was to get rid of the dirt/debris collected within the carpet. I couldn't get to with just a vacuum because it's a thick shaggy carpet. It was a waste of money.

Horrible job!!! the carpet has some clean spots and then the rest is still dirty. Looks horrible. Looks like it was spot cleaned in areas. Of course they just ignore you when you contact them about the state of the carpet. Sent them pictures like they asked an no response..Steer clear of this place!!!!

My daughter and I took a pre-own red rug to be cleaned at “love your rug”, and after the male agent who received the carpet and the immediate payment, told us it was going to take about a week to be cleaned up; but against this statement, I got a text message the very morning after the dropping, where they let me know the carpet was already washed and cleaned. Very surprised, I contacted the Mobile Dr location to make sure there wasn’t a misunderstanding, but a woman assured me over the phone that the carpet was cleaned and ready to be picked up. What was my surprise the next day, after a brunette woman handed me the carpet all wrapped in plastic and crammed with tape. When we unwrapped it to noticed the rug didn’t receive a drop of water, a gentle brushing or any kind of treatment to remove blond hairs from previous owner, pieces of threads and plastic, along with a melange of dirty particles, added to a dark film of dirt easily noticeable throughout its surface, one of the the many reasons why we decided to pay almost $90 to a cleaning “expert”. If this wasn’t enough, the brunette woman agent that was dealing with this situation, adopted an haughty attitude implying we didn’t know what we were talking about. And begrudgingly offered a video of the process of cleaning if I wanted it, to which I consented hoping this way they would definitely had to clean it. I certainly can't comprehend how this so called company try to scam people out right in front of your own face, and without shame at all! I have’t received ANY KIND of apology for intending to rob me or at least out of feign courtesy, but they are too arrogant to lower their heads and accept they wrongdoings. Without blinking, they take money from you intended for a service they consciously don’t plan to accomplish, unless they get forced to do it, as far as I know, this is called SCAM. So, based on this firts/last experience, I WILL NEVER IN MY ENTIRE LIFE WILL TAKE ANYTHING TO THIS PLACE TO GET SCAMMED A SECOND TIME. TAKE YOUR RUG OVER THERE AT YOUR OWN RISK. You can see in the pictures, texts on Sept 19th, after I dropped the rug, and texts the very next day Sep 20th, where I was told the carpet was ready to pick up. The record from the call that lasted one minute, I added this because I got an email from someone from the company, who conspicuously upset, went against everything I said in my complain. No intention to denigrate or cast aspersions on someone’s good name, but sometimes the truth does not hold the sweetest taste.

Really difficult to work with and don’t foster a feeling of trust. I don’t feel good about my interactions with this company. Quotes kept doubling. Charged me double for ‘cleaning’ when what I specifically requested was a stain removal, which they did not do. It now turns out that this service is ‘restoration’. The business model has the distinct feeling of being a bait and switch, hook you in with one price then once they have your property, start pumping that price up. They also consistently refused to give me clear information or respond to clear questions I had about the condition of the rug after they worked on it. It was just unpleasant and caused me concern. I had a bad feeling about the place from the moment I walked in. I regret not listening to my intuition. The receptionist tried to upsell me a needless deoderizing treatment. The rug has barely been walked on in the fairly short time it has been owned and was in a room which is almost never occupied. I had driven to the facility with the rug on my passenger seat for an hour via the airport, there was no odor. Yet somehow the technician noticed an odor in their warehouse in the short moments it was in there. This just wasn’t plausible. I see the other reviews here but my experience has been poor and I regret dealing with this company. I am nervous to collect the rug as I do not feel that this company is a safe set of hands. Hopefully I’m needlessly concerned and they simply didn’t fix the water mark and doubled the price, but from how cagy they have been in their communication I’m not feeling very good about them.

Awful repairs to my shoes. Charged way too much. Awful workmanship. Shoes fell apart from only wearing them once. I brought them back to show them how poorly done they were and they wanted to charge me again! Awful place. DO NOT BRING GO THERE! Also very rude disorganized business. They go through employees like a revolving door. That alone speaks volumes. After my experience that left a sour taste in my mouth. Will never step foot or refer your business to no one. Tony the owner we can say anything on here your employee turn around is awful. Speaks volumes as your profession.

Ruined rug and also has audacity to ask for $60 payment to return the ruined rug???? Or $200 to repair? But they said they ruined it??? Sounds like a scam too me just to steal a quality rug from customers. Don't ever trust these people!!!!

No accountability for damaged rug. I dropped off my rug which they inspected and said it will be ready in a few days. A week later my wife calls and they tell her it’s not ready but that it’s damaged. At pickup I’m told it was damaged at drop off and they had definitive photo proof and if they didn’t have proof of course they would fix it. I agreed that this was fair and waited for them to come back with the photos. They come back with the unclear / distant evidence attached- one is of a woman rolling the rug where the damaged corner is not even visible! The second picture is the rug with the damaged corner too far away to see clearly. A week after pickup I received an unsolicited text from them offering $400 to repair it. Their story was already pretty far fetched but did these professionals really miss $400 damage in their multiple inspections?? Regardless they took zero accountability in all this and got paid for the cleaning job so maybe this approach works for them… I’ve attached a clear photo from after I got the rug back. For the record, if you zoom into their before picture it looks like the rug had some small wear on the corner frills. It was probably something minimal which is why neither my family or their team noticed it. Their process likely made the corner much, much worse…