Our Rug Cleaning Process Explained
At our specialty cleaning facility where we have cleaned over 1 million rugs, our expert staff have the knowledge and experience to clean your rugs professionally. Our secure and modern facility with the latest rug cleaning and repair technology is equipped to clean, dry and restore any area rug of any origin and material.
Your rugs are in the best hands with our experienced technicians. Find out more about our cleaning process below.
Love Your Rug’s Nine-Step Process
Our highly skilled rug cleaning experts use state-of-the-art rug cleaning technology and a hands-on approach to deep clean your beloved area rugs.
STEP 1
Inspection
Our lab technicians conduct a comprehensive inspection of each rug to spot stains, damages, discolorations, and special customer requests. We meticulously check the fibres, fringes, colour, and underpadding. Each rug is then tagged in our system according to its material, size, and origin.
STEP 2
Dusting
One of the most important steps when cleaning a rug is proper dusting. Without dusting the rug thoroughly, dust particles and allergens will stay inside even after washing and drying. Our computer-controlled dusting machine ensures all dust particles are extracted. Our air suction filtration system transfers particles to a dust compartment that is cleaned daily.
STEP 3
Pre Treatment
Each rug is handled with a safe and eco-friendly dual solution of soap and treatment, pre-treating the rug before machine washing. This dual solution is applied by pressure washing to soften and break down the dissolved minerals that accumulate over time. Washing your rugs yearly prevents these hard mineral deposits from harming their health and value.
STEP 4
Manual Wash
Our area rug technicians use powerful pressure washers to loosen up fibres and extract dirt from deep within your rug. This is followed by extensive rinsing with fresh water.
STEP 5
Machine Wash
Next, the rugs are machine-washed to ensure a thorough wash on each rug. Each rug is gently scrubbed by a line of soft brush pads that deep clean and completely remove remaining mineral deposits and stains. The excess eco-friendly soap and water are filtered through our drainage system. Our machine ensures that your rug is properly washed, including rug pile and fringes, without damaging your rug in the process.
STEP 6
Draining
Your rug is rolled up and then put into our centrifuge machine. In the centrifuge, all the remaining water and moisture are completely drained from it, ensuring that no dyes stain it and that your rug keeps its natural colours and texture.
STEP 7
Drying
After the machine wrings out 90% of the water, the rugs are immediately sent up to our drying room to remove the water from the fibres of the rug. Leaving rugs moist for too long can cause colour run and unwanted mould and bacteria buildup. Our enclosed climate-controlled drying room is equipped with a dozen industrial fans that filter circulated air and maintain low humidity, creating the ideal ecosystem to dry your rugs properly.
STEP 8
Final Inspection
After spending 12 hours in the drying room, our lab technicians perform a final inspection to ensure quality control. The technician takes their time inspecting every inch of the rug, recording and photographing the results. Each rug is lightly airbrushed to recondition and remove loose fibres from your rugs.
STEP 9
Packaged Ready to Ship
Packaging is part of our Quality Control and final inspection process. Once the carpet is fully approved by QC, it is carefully hand-lifted onto a special winding table. This table electronically rolls the rug while wrapping it in a thick, protective plastic cover. Note that this is not an airtight seal, so rugs should not be stored in damp environments. Customers are advised to remove the packaging immediately upon receipt.
STEP 10
Free Delivery Anywhere in Southern Ontario
We offer free porch-side pickup and delivery from London, Ontario, to Ottawa. Delivery is scheduled by notifying you of the next available date via text and email, pending payment. You can confirm if the date works for you. If no one is home at the time of delivery, the order will be left on the front porch, with the concierge, or outside your unit door. A photo will be taken of the delivery, and you will receive a text message confirming successful delivery.
Rug Repairs
We also offer expert rug repairs that can be done as required and at the customer’s request. We have world-renowned in-house repair specialists who can provide any repairs, colour corrections, or consulting for appraisals.
Premium Rug Cleaning Services in Toronto
On top of our industry-leading rug cleaning services, we offer the following additional rug cleaning services for any customers who may require them.
Area Rug Enzyme Treatment
Say goodbye to unpleasant odours and prevent harmful bacteria from taking over your rugs with our Area Rug Enzyme Treatment. This deep-cleaning process penetrates your rug’s fibres, making it perfect for pet stains and high-traffic areas.
Area Rug Disinfectant
Our Area Rug Disinfectant treatment is ideal for homes with pets and children. It’s 100% safe for humans, animals, and the environment. It eliminates bacteria, deodorizes, and boosts air quality, giving your rug a fresh, subtle lemon scent.
Area Rug Fabric Protector
Keep your rugs stain-free and prolong their lifespan with our premium fabric protector. It also makes cleaning easier, making it ideal for high-traffic areas such as dining rooms, kitchens, and bedrooms.
Area Rug Stain Removal
Stubborn stains like grease and food spills are no match for our expert technicians. Using pre-spray treatments, we minimize and completely eliminate stains. This treatment works best on stains that haven’t set into the fibres.
Non-Slip Rug Pad
Keep your rug secure with our durable non-slip pad, available in Eco By Design, Eco Preferred, and Eco Supreme. Choose from thick, medium, or thin options that fit under doors. Each pad includes a moisture barrier to protect your floors from spills.
Call Now for an Instant Rug Quote
Mon – Fri: 8am – 6pm
Sat: 8am – 4pm
